Validus Business Group

General

• Respond to customer inquiries regarding billing, payments, and account status via email and live chat.
• Assist clients with billing issues, including discrepancies, refunds, and charge disputes, ensuring timely resolution.
• Process payments and update billing information accurately in our system.
• Provide detailed explanations of charges, fees, and membership options to clients.
• Monitor and follow up on outstanding payments and notify clients of any issues.
• Maintain accurate records of all interactions and transactions for quality assurance.
• Collaborate with the finance team to ensure accuracy and efficiency in billing processes.
• Stay updated on company policies, billing software, and payment processing procedures.

Online Billing Support Assistant