Validus Business Group

Representative

• Engage with customers through live chat, responding to inquiries about memberships, fitness classes, personal training, and wellness programs.
• Assist clients in troubleshooting issues related to their accounts, scheduling, and service usage.
• Provide detailed information on pricing, promotions, and membership options.
• Identify opportunities to upsell services and convert inquiries into memberships.
• Gather customer feedback and insights to improve services and client experience.
• Document interactions for quality assurance.
• Collaborate with marketing and membership teams to align on promotions and provide input on customer preferences.
• Stay updated on company offerings, industry trends, and customer service best practices.

Online Chat Representative

General

• Respond to customer inquiries regarding billing, payments, and account status via email and live chat.
• Assist clients with billing issues, including discrepancies, refunds, and charge disputes, ensuring timely resolution.
• Process payments and update billing information accurately in our system.
• Provide detailed explanations of charges, fees, and membership options to clients.
• Monitor and follow up on outstanding payments and notify clients of any issues.
• Maintain accurate records of all interactions and transactions for quality assurance.
• Collaborate with the finance team to ensure accuracy and efficiency in billing processes.
• Stay updated on company policies, billing software, and payment processing procedures.

Online Chat Representative

Online Billing Support Assistant