Online Chat Representative

Validus Business Group

Online Chat Representative at Validus Fitness Center engaging with customers via live chat. Providing exceptional service for memberships, fitness classes, and troubleshooting issues online.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Engage with customers through live chat, responding to inquiries about memberships, fitness classes, personal training, and wellness programs.
Assist clients in troubleshooting issues related to their accounts, scheduling, and service usage.
Provide detailed information on pricing, promotions, and membership options.
Identify opportunities to upsell services and convert inquiries into memberships.
Gather customer feedback and insights to improve services and client experience.
Document interactions for quality assurance.
Collaborate with marketing and membership teams to align on promotions and provide input on customer preferences.
Stay updated on company offerings, industry trends, and customer service best practices.

Requirements

What you’ll need

High School Diploma or equivalent.
Strong customer service skills.
Experience in a call center environment.
Comfortable working remotely with minimal supervision.
Ability to handle multilingual customer inquiries.
Familiarity with client services and phone etiquette.
Knowledge of Microsoft Office and computer skills.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Validus Business Group Website LinkedIn All Job Openings 11 - 50 employees 🧘 Wellness ⚕️ Healthcare Insurance Wellness
Fitness
Healthcare Insurance Validus Business Group is a comprehensive fitness and training organization dedicated to improving individuals' health and quality of life. It offers tailored training programs, fitness coaching, and nutritional support, creating a supportive environment for clients at all fitness levels. With both individual and semi-private sessions led by certified coaches, Validus emphasizes a collaborative approach to help clients achieve their overall health and fitness goals effectively. Online Chat Representative Job not on LinkedIn 🔥 41 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Engage with customers through live chat, responding to inquiries about memberships, fitness classes, personal training, and wellness programs.
Assist clients in troubleshooting issues related to their accounts, scheduling, and service usage.
Provide detailed information on pricing, promotions, and membership options.
Identify opportunities to upsell services and convert inquiries into memberships.
Gather customer feedback and insights to improve services and client experience.
Document interactions for quality assurance.
Collaborate with marketing and membership teams to align on promotions and provide input on customer preferences.
Stay updated on company offerings, industry trends, and customer service best practices. 🎯 Requirements
High School Diploma or equivalent.
Strong customer service skills.
Experience in a call center environment.
Comfortable working remotely with minimal supervision.
Ability to handle multilingual customer inquiries.
Familiarity with client services and phone etiquette.
Knowledge of Microsoft Office and computer skills. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Dealer Success Representative 🔥 44 minutes ago DigniFi 51 - 200 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Dealer Success Representative supporting dealers and service centers with flexible automotive financing solutions. Building relationships and providing exceptional support to drive growth and retention in the fintech space. 🇺🇸 United States – Remote 💵 $26 - $28 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative Prior Authorization Representative 🔥 51 minutes ago Quadax, Inc. 501 - 1000 ☁️ SaaS 🤝 B2B 🤖 Artificial Intelligence Website LinkedIn All Job Openings Prior Authorization Representative reviewing insurance information and handling prior authorization requests. Collaborating with medical professionals and insurance companies to facilitate the authorization process. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative Auction Representative 🔥 1 hour ago Hankey Group 1001 - 5000 🚗 Transport 💸 Finance 🏠 Real Estate Website LinkedIn All Job Openings Auction Representative managing vehicle inventories and auction vendor relationships at CULA. Responsible for maximizing net retention through effective oversight of auction vendors and vehicle sales. 🇺🇸 United States – Remote 💵 $70k - $80k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative Auction Representative 🔥 1 hour ago Hankey Group 1001 - 5000 🚗 Transport 💸 Finance 🏠 Real Estate Website LinkedIn All Job Openings Auction Representative managing off-lease vehicle inventory and vendor relationships for CULA. Responsible for vehicle assessment, sale preparation, and maximizing net retention. 🇺🇸 United States – Remote 💵 $70k - $80k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative Auction Representative 🔥 1 hour ago Hankey Group 1001 - 5000 🚗 Transport 💸 Finance 🏠 Real Estate Website LinkedIn All Job Openings Auction Representative managing off-lease vehicle inventory and auction vendor relationships. Ensuring effective oversight of auction vendors while maximizing net retention. 🇺🇸 United States – Remote 💵 $70k - $80k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

TroubleshootingUpsellingCollaborationDocumentationFeedback Gathering

Certifications

High School Diploma