FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Online Billing Support Assistant
Validus Business GroupOnline Billing Support Assistant responsible for handling billing inquiries and payment processing at Validus Fitness Center. Ensuring accurate account management and providing exceptional customer service in a remote setting.
About the role
Key responsibilities & impact- Respond to customer inquiries regarding billing, payments, and account status via email and live chat.
- Assist clients with billing issues, including discrepancies, refunds, and charge disputes, ensuring timely resolution.
- Process payments and update billing information accurately in our system.
- Provide detailed explanations of charges, fees, and membership options to clients.
- Monitor and follow up on outstanding payments and notify clients of any issues.
- Maintain accurate records of all interactions and transactions for quality assurance.
- Collaborate with the finance team to ensure accuracy and efficiency in billing processes.
- Stay updated on company policies, billing software, and payment processing procedures.
Requirements
What you’ll need- Excellent written communication skills with a strong customer service orientation.
- Previous experience in billing, finance, or customer support preferred.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Proficiency with billing software and Microsoft Office Suite.
- Ability to handle sensitive information with confidentiality and professionalism.
- Problem-solving skills and the ability to work independently in a remote environment.
- A passion for fitness and wellness is a plus.
Benefits
Comp & perks- Competitive pay with performance-based incentives.
- Flexible work hours to accommodate your schedule.
- Opportunities for professional development and advancement within the company.
- A supportive and collaborative team environment.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billingpayments processingdata entryrecord-keepingproblem-solving
Soft Skills
written communicationcustomer service orientationattention to detailconfidentialityprofessionalismindependence