Materials Support and Services Administrator II – Vendor Management
Embraer
Help Desk Specialist
ValidaTek, Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • District of Columbia, Washington
Visit company websiteSalary
💰 $65,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the first point of contact for all IT-related support requests, including troubleshooting hardware, software, password, connectivity, and printer issues.
- Provide end-user support for standard desktop configurations, email, LAN/WAN connectivity, directories, and both commercial off-the-shelf (COTS) and government off-the-shelf (GOTS) applications.
- Install, configure, and maintain personal computers, network hardware, software, and peripheral devices.
- Diagnose and resolve technical problems; escalate complex issues as necessary and recommend procedural improvements.
- Load and configure operating systems and common business applications (e.g., word processing, spreadsheet, and database tools).
- Utilize ticketing systems to track incidents and ensure timely resolution in accordance with SLAs.
- Assist with the creation and modification of Adobe Acrobat forms.
- Support deployment and management of Microsoft Teams across the user base.
- Maintain comprehensive knowledge of stand-alone and networked computing environments and related peripheral equipment.
- Provide on-site support for a DHS program in Washington, DC, Monday - Friday.
Requirements
- High School Diploma - required
- Associate’s or Bachelor’s degree in a related field - preferred
- Active Secret Clearance - required
- Minimum of 3 years of experience in a help desk or IT support role
- Proficiency with troubleshooting Windows OS, MS Office Suite, email clients, and basic network connectivity
- Experience supporting both COTS and GOTS applications
- Familiarity with building fillable forms in Adobe Acrobat
- Knowledge of Microsoft Teams deployment and administration
- Ability to pass a post-offer background check
- Authorization to work in the United States required
- On-site presence Monday - Friday in Washington, DC
