Applications Service Delivery Manager
KIHOMAC
AWSAzureMicroservicesTypeScript
Job Level
SeniorLead
Tech Stack
AWSCloudSDLC
About the role
- Effectual Salesforce Consultants are members of the Public Sector Program Management team responsible for ensuring customer-facing projects are delivered with exceptional customer satisfaction and technical excellence
- Act as Brand Ambassador staying current on leading practices to deliver high-quality, well-conceived solutions to customers
- Review current backlog and assess progress on in-flight user stories; engage stakeholders to translate complex business requirements into scalable, secure Salesforce solutions
- Collaborate with internal teams, external partners, and cloud service providers (including Salesforce and AWS) to deliver secure, compliant, and innovative solutions
- Refine requirements, clarify functional expectations, and document acceptance criteria; craft user stories, draft initial wireframes, data models, and automation logic
- Perform Salesforce configurations using declarative tools and assist with entry-level solution design; review design decisions with architects for alignment and scalability
- Develop and execute Evergreen Smoke Tests and End-to-End testing; conduct functional testing of implemented configurations
- Serve as intermediary between Solution Architect and Developer, translating high-level architectural guidance into actionable configuration tasks and flagging technical constraints
- Participate in daily stand-ups, sprint planning, backlog grooming, and review meetings to ensure alignment across delivery teams
- Track configuration progress against story points and timelines to maintain project velocity and identify bottlenecks
- Support documentation of configuration decisions and maintain traceability of changes to satisfy audit and compliance requirements in the public sector
- Work to eliminate ambiguities in story definitions to help maintain momentum across sprints
Requirements
- Minimum Education: Bachelor’s degree in related discipline AND
- Minimum Experience: 10 years including cloud professional certification OR
- Substitution/Alternative to Minimum Education and Experience: Must have at least 10 years of on-the-job experience
- Must be a US Citizen
- 5-10+ years of experience in Salesforce solution delivery, including configuration, consulting, and implementation across complex environments
- Deep technical knowledge of the Salesforce platform, combined with the ability to understand government-specific needs and compliance requirements
- Salesforce Administrator or Salesforce Certified Advanced Administrator, Salesforce Platform App Builder, AWS Certified Solutions Architect or other relevant Salesforce and/or cloud certifications
- Proven track record supporting public sector or government contracting clients, with a strong understanding of compliance frameworks and federal IT standards
- Expert-level proficiency in Salesforce declarative tools, including Flows, Lightning App Builder, Validation Rules, Approval Processes, and custom metadata
- Deep understanding of the agile software development lifecycle (SDLC), backlog management, sprint execution, and story lifecycle
- Demonstrated ability to analyze and translate complex business requirements into scalable, secure, and maintainable Salesforce solutions
- Strong interpersonal and communication skills with ability to bridge business and technical teams
- Strong understanding of cloud architecture and experience working with AWS in a solution engineering capacity
- Experience coordinating and communicating with various stakeholders, including cloud vendors, system owners, and technical teams, to deliver successful cloud-based solutions
- Attention to detail and strong organizational skills
- Continuous learning mindset, keeping up to date with industry trends and best practices
- Ability to work Eastern Standard Time Zone schedule
- Nice-to-Have: Active Clearance or Public Trust (DOJ Preferred)
- Nice-to-Have: Salesforce certifications: Salesforce Application Architect or System Architect
- Nice-to-Have: Experience working with Salesforce Government Cloud (GovCloud) or other FedRAMP-compliant environments
- Nice-to-Have: Familiarity with federal compliance standards such as FISMA, NIST 800-53, and ATO (Authority to Operate) processes
- Nice-to-Have: Hands-on experience supporting large-scale Salesforce application migrations or legacy system modernizations within government agencies
- Nice-to-Have: Exposure to DevSecOps tools and processes, including Jira, Copado, Git, or CI/CD pipelines for Salesforce
- Nice-to-Have: Prior engagement with government clients such as DHS, VA, HHS, DoD, or state/local agencies
- Nice-to-Have: Experience working within SAFe, Scrum, or hybrid agile delivery models in public sector programs
- Nice-to-Have: Understanding of Section 508 compliance and accessible solution design best practices
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