Valiantys - Atlassian Platinum Solution Partner

Customer Success Manager

• Valiantys is looking for a remote Customer Success Manager based in Germany. Reporting to the Customer Excellence Team Manager, you will have to deal with German and European customers and be responsible for the full customer satisfaction process. You will manage a customer's portfolio and be available when needed to provide the best customer experience possible. Our training program will allow you to progressively acquire the skills and knowledge of the tools necessary to do your job. Things you'll be working on: Onboard new customers Ensure contract specifications are aligned with existing offer Organize kick-off meetings (team/tools/policies/processes presentation) In collaboration with the customer, define a dedicated success plan Monthly reviews with customers Prepare and present monthly reviews. Analyze Key Performance Indicators (KPIs). (utilization rate, daily escalations...) Propose customer-focused improvements Follow-up of topics Project Management Oversee multiple implementation projects of internal and external clients. Develop Project Plans and ensure that implementations are performed on time, on budget and to the customers' satisfaction in delivery of their contract. Continuous Improvement on customer implementations and satisfaction Management of Asset & customer's Knowledge Base Interface between managed services and delivery/sales teams Provide information/training sessions to existing teams and new joiners Provide specific procedures to managed services team members Work with all internal resources to manage client issues escalation and quick resolution Monitor / Report to the other MS managers Share some KPI's : Asset Management, Customer classification, Customer Health Score, Early Warning System… Follow success plans Security Incident Supervise the communication process from the Managed Services team to the Marketing team Be available for customers when there are some issues (maintain the communication, create and follow the action plan)

Chief Marketing Officer

• Partner with sales leaders to align marketing with territory priorities and jointly drive pipeline growth
• Build targeted programs that support key accounts and industries
• Provide sales with tailored insights, content, and enablement tools to accelerate deals
• Design and oversee integrated campaigns across digital, partner, and field channels
• Localize global campaigns for the North American market while maintaining brand consistency
• Drive Account-Based Marketing (ABM) programs that increase engagement and win rates
• Streamline lead-to-revenue processes with automation and data-driven visibility
• Implement lead scoring, routing, and nurturing strategies to maximize conversion
• Deliver executive-level reporting on pipeline health and marketing ROI
• Lead joint go-to-market strategies with Atlassian, AWS, and ecosystem partners
• Develop campaigns aligned with sales priorities that deliver measurable outcomes
• Create impactful executive-level events (roundtables, C-level forums, workshops)
• Partner with sales on post-event engagement to maximize ROI
• Produce content tailored to the North American market
• Equip sales with effective messaging and enablement resources
• Lead and inspire a regional marketing team while fostering collaboration with global peers

Marketing Director

Manager

• Lead and coordinate responses to formal client procurement requests for EMEA region, including RFP, RFI, PQQ, ITT
• Manage the end-to-end bid process, ensuring timely and compliant submission of proposals
• Organize bid launch workshops, define response strategies, and coordinate internal contributors
• Draft, structure, and refine proposal content in collaboration with Sales, Technical, and Marketing teams
• Maintain and enhance bid content library for relevance, quality, and consistency
• Track bid performance metrics, win/loss ratios, and client feedback to support continuous improvement
• Lead cross-functional bid teams and report to the Head of Bid Management

Customer Success Manager

Marketing Director

Bid Manager