Client Support Lead, IT
AVI-SPL
ITSMServiceNow
Atlassian Administrator
Valiantys - Atlassian Platinum Solution Partner
full-time
Posted on:
Origin: • 🇫🇷 France
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSMServiceNow
About the role
- Ensure availability, stability, security, and performance of Jira and Confluence Data Center platforms
- Execute day-to-day administration tasks (project creation, permission management, configuration)
- Apply security patches and manage minor upgrades and corrective maintenance
- Monitor system performance and anticipate risks of saturation or degradation
- Document actions performed and share best practices
- Handle technical tickets (incidents, requests, changes, evolutions)
- Collaborate with functional teams to translate business needs into configurations
- Maintain full traceability of all actions in customer's tools (e.g., Jira, EasyVista)
- Manage access rights and permissions in line with customer's security rules
- Participate in technical committees and provide input on platform improvements
- Evaluate and integrate new plugins and extensions when relevant
- Contribute to knowledge capitalization and internal documentation
- Ensure continuous platform availability through monitoring and proactive actions
- Participate in on-call rotations (astreintes) to support 24/7 operations
- Report to the Delivery Manager France and collaborate with delivery and functional teams
Requirements
- Minimum 3 years hands-on experience in Jira and Confluence (ideally Data Center environment)
- Knowledge of user management, permissions, workflows, schemes, and configurations
- Experience with system monitoring, upgrades, and applying security patches
- Experience with ITSM tools (EasyVista, ServiceNow, Jira Service Management) is a plus
- Proactive, reliable, collaborative, with strong problem-solving skills
- Comfortable speaking face to face with customers
- Fluent in English and French
- Willingness to participate in on-call rotations (astreintes) to support 24/7 operations
- Ability to travel occasionally to Paris
