Valeo Networks Inc.

General

• Part of the technical support team taking care of customers
• Going on-site, resolving customer issues, installing servers, and firewalls
• Prioritizing support requests
• Troubleshooting end-user tickets
• Ensuring customers are satisfied
• Tickets are prioritized
• Server/networking issues are resolved and escalated if needed
• Documenting processes and resolutions

Service Desk Technician Level 2 – MSP

• Maintain and improve technical support services
• Resolve customer issues during on-site visits
• Install servers and firewalls
• Prioritize support requests and troubleshoot end-user tickets
• Ensure customers are satisfied and tickets are escalated if needed
• Document actions and maintain attention to detail
• Collaborate with team to improve service quality
• Provide exceptional customer service with a positive attitude

Service Desk Technician Level 2 – MSP

Service Desk Technician Level 3 – MSP