Service Desk Technician Level 2 – MSP

Valeo Networks Inc.

Technical Support Technician providing on-site customer support for tech issues at Valeo Networks. Collaborating with the technical support team to resolve client inquiries and troubleshoot systems.

Posted 6/24/2026full-timeEugene • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $65,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows troubleshootingserver troubleshootingfirewall experienceprinter troubleshootinginternet connectivityFTP file transfersmapped drive connectionsvirus removalfile rights managementremote desktop support

Soft Skills

problem-solvingcustomer satisfactionteam collaborationprioritizationdocumentation

Tools & Technologies

ConnectWiseKaseyaVPN connectionsBluetooth deviceswireless access

Industry Keywords

technical supportIT industrysupport deskend-user supportclient on-site support

Tech Stack

Tools & technologies

Firewalls

About the role

Key responsibilities & impact

Part of the technical support team taking care of customers
Going on-site, resolving customer issues, installing servers, and firewalls
Prioritizing support requests
Troubleshooting end-user tickets
Ensuring customers are satisfied
Tickets are prioritized
Server/networking issues are resolved and escalated if needed
Documenting processes and resolutions

Requirements

What you’ll need

3-5 years in the technical support field, support desk, and IT industry
Willing to learn and grow with your team members/co-workers
Strong Windows troubleshooting & problem-solving skills
Some Server troubleshooting & problem-solving skills experience
Experience with Firewalls
Printer issues, local and network, simple or large, and multi-purpose
Internet connectivity, FTP file transfers, webmail access
Mapped drive connection issues, logon scripts, create new user accounts
Troubleshoot virus-infected workstations and laptops
File rights & folder permissions, offline folders, and remote file sharing
Wireless access, wireless peripherals, Bluetooth devices, VPN connections, remote desktop, terminal services, remote web workplace
Previous experience using ConnectWise is a plus
Previous experience using Kaseya family of products is a plus
Client on-sites are required hence you must live in or near Eugene, Oregon

Benefits

Comp & perks

Paid time off (PTO)
Paid holidays
Medical insurance
Dental insurance
Vision insurance
Life insurance
Flexible spending account
401k with company matching contribution
Certification reimbursement
Professional development assistance
Referral program
And more!