Service Desk Technician Level 3 – MSP

Valeo Networks Inc.

Service Desk Technician providing technical support at Valeo Networks, a managed security services provider, resolving customer issues and improving service quality in a hybrid work environment.

Posted 6/24/2026full-timePhoenix • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows troubleshootingServer troubleshootingFirewall managementPrinter troubleshootingInternet connectivityFTP file transfersVirus removalFile rights managementRemote desktop supportVPN connections

Soft Skills

Customer serviceProblem-solvingAttention to detailCollaborationPositive attitudeWillingness to learnTeamworkPrioritizationCommunicationEscalation management

Tools & Technologies

ConnectWiseKaseyaRemote web workplaceTerminal servicesBluetooth devicesWireless accessMapped drivesLogon scriptsUser account managementMulti-purpose printers

Industry Keywords

Technical supportIT industrySupport deskOn-site supportEnd-user supportCustomer satisfactionTroubleshootingService qualityClient on-sitePhoenix, Arizona

Tech Stack

Tools & technologies

Firewalls

About the role

Key responsibilities & impact

Maintain and improve technical support services
Resolve customer issues during on-site visits
Install servers and firewalls
Prioritize support requests and troubleshoot end-user tickets
Ensure customers are satisfied and tickets are escalated if needed
Document actions and maintain attention to detail
Collaborate with team to improve service quality
Provide exceptional customer service with a positive attitude

Requirements

What you’ll need

3-5 years in the technical support field, support desk, and IT industry
Willing to learn and grow with your team members/co-workers
Strong Windows troubleshooting & problem-solving skills
Some Server troubleshooting & problem-solving skills experience
Experience with Firewalls
Printer issues, local and network, simple or large, and multi-purpose
Internet connectivity, FTP file transfers, webmail access
Mapped drive connection issues, logon scripts, create new user accounts
Troubleshoot virus-infected workstations and laptops
File rights & folder permissions, offline folders, and remote file sharing
Wireless access, wireless peripherals, Bluetooth devices, VPN connections, remote desktop, terminal services, remote web workplace
Previous experience using ConnectWise is a plus
Previous experience using Kaseya family of products is a plus
Client on-sites are required hence you must live in or near Phoenix, Arizona

Benefits

Comp & perks

Paid time off (PTO)
Paid holidays
Medical insurance
Dental insurance
Vision insurance
Life insurance
Flexible spending account
401k with company matching contribution
Certification reimbursement
Professional development assistance
Referral program
And more!