Valence

Principal Product Manager, AI

Valence

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Job Level

Lead

Tech Stack

ServiceNow

About the role

  • Valence has built the only AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance and support to any leader or employee. Our focus is on the problems that actually decide whether AI changes how organizations operate — the ones with no playbook, no obvious answers, and no guarantee of success. If you want to be part of the small group that defines how AI transforms the future at a global scale, this is your chance. And this isn’t for everyone. We’re not looking for people who want predictability or incremental progress. We only want those who are restless at the edge of what’s possible, who get bored when things feel “done,” and who are driven to redefine what AI can mean for leaders, companies, and the world. Because at Valence, the work worth doing is the kind that redefines work itself. The Role In this role you'll be be the founding GM-type product leader wholly accountable for end-to-end retention, user engagement, and activation for a critical product area. You'll own and define the full journey for enterprise end-users, from onboarding through ongoing engagement. This is not a feature shipper role - you’re building retention frameworks, defining and measuring user success, and pioneering hands-on, rapid experimentation at the intersection of AI and user experience. Expect to drive hypotheses, rapidly iterate in zero-to-one fashion, and immerse yourself with actual users to discover needs and fuel the next wave of enterprise value. In other words, you’ll ship to discover value, not only to deliver roadmap features.

Requirements

  • 8+ years of relevant product management or equivalent operator/technical experience. AI Fluency: Proven AI-native orientation with clear personal/professional use of AI tools, workflow automation, or productized AI practices. Enterprise Impact: Direct ownership of shipping end-user-facing products at enterprise scales and not just internal tools. High Velocity Execution: Demonstrated ability to thrive in early stage product environments, shipping with minimal process and citing high-impact outcomes. Analytical Rigor: Strong analytical skills including A/B testing, build-measure-learn loops, and using data to drive product direction. Product Craft: Drive product excellence by presenting live walkthroughs of shipped products, unpacking decisions that achieved measurable user impact and real-world results. User & Enterprise Empathy: Deep, intuitive empathy for both individual users and enterprise end-users - able to understand needs, motivations, and pain points at every level to inform high-impact product bets.