Valatam

Insurance Customer Service Representative

Valatam

full-time

Posted on:

Location Type: Remote

Location: Colombia

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About the role

  • Inbound & outbound customer communication via phone and email, in English and Spanish.
  • Respond promptly to customer inquiries regarding policies, coverage, and claims.
  • Contact customers regarding renewals and payment reminders.
  • Contact carriers to obtain policy information and resolve issues.
  • Handle inquiries and concerns to ensure customer satisfaction.
  • Other similar or related tasks.

Requirements

  • Fluent English (C1/C2) and Spanish.
  • 2 to 6 years of experience in remote, customer-facing Insurance work with US/Canadian clients.
  • Proficiency with Agency Management Systems such as AMS360 or similar.
  • Excellent attention to detail, communication, and problem-solving skills.
  • Quiet home office, stable internet (≥ 10 Mbps down / 5 Mbps up), and backup connection.
  • Bachelor’s or Associate’s degree preferred.
Benefits
  • **What We Offer**
  • - Competitive hourly rate in USD.
  • - Guaranteed annual pay increments.
  • - Discretionary client bonuses (80% of our clients award year-end bonuses).
  • - 7 U.S. federal holidays + 4 paid PTO days.
  • - Monthly medical insurance stipend (after meeting eligibility criteria).
  • - Birthday / Anniversary bonuses + Gym / Wellness allowance.
  • - Unlimited online fitness classes + company events & Christmas celebrations.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Agency Management SystemsAMS360customer communicationpolicy informationclaims handling
Soft Skills
attention to detailcommunicationproblem-solvingcustomer satisfaction
Certifications
Bachelor’s degreeAssociate’s degree