Director of Operations
Valatam
full-time
Posted on:
Location Type: Remote
Location: Colombia
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Salary
💰 $1,288 per month
Job Level
About the role
- Oversee daily operations across property Caretaking & Maintenance.
- Guest Support / Customer Experience.
- Serve as the primary operational escalation point.
- Ensure homes are consistently 5-star guest-ready.
- Recruit, interview, and hire team members aligned with company culture.
- Lead department managers, coordinators, and field teams.
- Oversee vendor and service provider coordination.
- Implement quality assurance inspections and documentation standards.
- Monitor guest satisfaction metrics and response times.
- Track KPIs related to readiness, staffing, and service quality.
Requirements
- 5+ years of experience in hospitality operations leadership.
- Strong leadership presence.
- High accountability.
- Systems-oriented thinker and operational excellence mindset.
- Strong recruiter and talent developer.
- Calm decision-maker under pressure.
- Culture builder.
Benefits
- Hourly rate starting at USD 1288$/month (final rate will be experience-based).
- Annual pay increments.
- Discretionary client bonuses (80 % of clients award year-end bonuses).
- 7 U.S. federal holidays + 4 paid PTO days.
- Monthly medical insurance stipend (after induction).
- Birthday / Anniversary bonuses + Gym / Wellness allowance.
- Unlimited online fitness classes + company events & Christmas celebrations.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipaccountabilitydecision-makingrecruitmenttalent developmentoperational excellenceculture buildingcustomer experienceguest supportquality assurance