VACU

Associate

• The Treasury Support Associate (TSA) provides a variety of support functions to both the treasury management sales, implementation, maintenance and issue resolution processes.
• Partners directly with the Treasury Sales Officer (TSO) to understand business member’s needs and expectations and ensure that their support needs and service levels are continuously met.
• The TSA is also the first point of contact for all standard requests submitted to the treasury team from front line associates.
• May perform other duties as assigned.
• Responds to Treasury Services mailbox incoming servicing and issue inquiries, Business Online Banking secure messages and sales opportunities.
• Maintains various daily, weekly and monthly reports and associated report driven tasks.
• Assists TSO in the management of deposit accounts.
• Performs all deposit account functions to include opening, maintenance and general inquiries for MBS managed clients.

Treasury Support Associate

General

• Contact delinquent members to determine intent to pay and bring resolution to unpaid accounts
• Manage a portfolio of accounts by sorting them based on due date or next contact date
• Identify sources of money to assist members with payment options
• Negotiate immediate payments and/or promises to pay
• Appear as a witness in court on behalf of the Credit Union
• Utilize sales process to effectively influence action on accounts
• Demonstrate effective skip tracing techniques to locate information
• Systematically review delinquent accounts and follow up for maximum repayment
• Promote the credit union by cross-selling services focusing on member needs
• Maintain good member relations while collecting on delinquent balances

Treasury Support Associate

Member Solutions Specialist I/II