VACU

Collection Specialist

• Provide team leader support for the Collections team
• Serve as the primary contact for repossessions
• Approve reinstatement, recall, or redemption of repossessed vehicles
• Lead the team during scheduled overtime
• Post garnishment checks and prepare documentation for court cases
• Review and recommend accounts for monthly charge-off
• Assess accounts subject to right of offset
• Manage a portfolio of discharged bankrupt accounts within legal limits
• Enter workout requests in the loan origination system
• Submit paperwork to release garnishments and initiate repossession, legal action, garnishment, or attorney assignment
• Serve as a system tester for Collections as needed
• Contact members appearing in court and negotiate resolutions
• Handle escalated calls and extension requests
• Perform on-the-job training, mentoring, and coaching for new collectors
• Act as a resource for other credit union staff
• Make decisions regarding debit-card restrictions and delinquent lines of credit or credit cards
• Utilize Miser, Hostlink, STAR, WebXtender, FDI, credit bureaus, origination systems, and other skip-tracing sites
• Appear as a witness in court on behalf of the Credit Union
• Contact delinquent members to determine intent to pay and resolve unpaid accounts within regulatory limits
• Manage account portfolios, schedule follow-ups, and maximize repayment
• Minimize delinquency and loan losses while achieving Credit Union goals
• Promote credit union services through needs-focused cross-selling
• Document collection contacts and results accurately and professionally
• Explain delinquency-resolution options by phone
• Assist members experiencing financial difficulty through referrals to BALANCE or other Consumer Credit Counseling Services
• Maintain knowledge of federal regulations and Credit Union policies related to collections and consumer lending
• Process payments, assist with automatic-payment problems, and answer internal and external calls
• Meet individual, team, and department goals
• Complete required enterprise training and report risk-management policy violations
• Maintain confidentiality of member and account information

Senior Collection Specialist

Manager

• Assists VP, Mortgage and Equity Production in managing mortgage processing function
• Ensures timely performance of processors and disclosure analysts
• Provides staff with constructive feedback
• Maintains a high level of data integrity and accuracy of all loans
• Reviews overall pipeline volume and processing time frames
• Identifies and solves issues during the loan process
• Conducts monthly team meetings with VP, Mortgage and Equity Production
• Champions the goals set by the mortgage management team

Mortgage Processing Manager

Associate

• The Treasury Support Associate (TSA) provides a variety of support functions to both the treasury management sales, implementation, maintenance and issue resolution processes.
• Partners directly with the Treasury Sales Officer (TSO) to understand business member’s needs and expectations and ensure that their support needs and service levels are continuously met.
• The TSA is also the first point of contact for all standard requests submitted to the treasury team from front line associates.
• May perform other duties as assigned.
• Responds to Treasury Services mailbox incoming servicing and issue inquiries, Business Online Banking secure messages and sales opportunities.
• Maintains various daily, weekly and monthly reports and associated report driven tasks.
• Assists TSO in the management of deposit accounts.
• Performs all deposit account functions to include opening, maintenance and general inquiries for MBS managed clients.

Treasury Support Associate

General

• Contact delinquent members to determine intent to pay and bring resolution to unpaid accounts
• Manage a portfolio of accounts by sorting them based on due date or next contact date
• Identify sources of money to assist members with payment options
• Negotiate immediate payments and/or promises to pay
• Appear as a witness in court on behalf of the Credit Union
• Utilize sales process to effectively influence action on accounts
• Demonstrate effective skip tracing techniques to locate information
• Systematically review delinquent accounts and follow up for maximum repayment
• Promote the credit union by cross-selling services focusing on member needs
• Maintain good member relations while collecting on delinquent balances

Senior Collection Specialist

Mortgage Processing Manager

Treasury Support Associate

Member Solutions Specialist I/II