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V

Member Solutions Specialist I/II

VACU

Member Solutions Specialist managing accounts, contacting members to resolve unpaid balances at the Credit Union. Ensuring compliance with regulations while promoting member services and negotiation.

Posted 7/10/2026full-timeRoanoke • Virginia • 🇺🇸 United StatesJunior💰 $39,000 - $51,000 per yearWebsite

About the role

Key responsibilities & impact
  • Contact delinquent members to determine intent to pay and bring resolution to unpaid accounts
  • Manage a portfolio of accounts by sorting them based on due date or next contact date
  • Identify sources of money to assist members with payment options
  • Negotiate immediate payments and/or promises to pay
  • Appear as a witness in court on behalf of the Credit Union
  • Utilize sales process to effectively influence action on accounts
  • Demonstrate effective skip tracing techniques to locate information
  • Systematically review delinquent accounts and follow up for maximum repayment
  • Promote the credit union by cross-selling services focusing on member needs
  • Maintain good member relations while collecting on delinquent balances

Requirements

What you’ll need
  • High school diploma or equivalent required
  • Knowledge of credit union or banking industry preferred
  • Good keyboarding skills with the ability to maneuver in a Windows based environment
  • Ability to effectively communicate with members verbally
  • Self-motivated and works well in team settings
  • Ability to handle stressful or difficult situations in a calm manner
  • Experience in handling member requests and inquiries required.
  • Experience in a busy public contact position at a credit union or financial institution required

Benefits

Comp & perks
  • Opportunities for training
  • Work-life balance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Keyboarding SkillsWindows Environment ProficiencyPayment NegotiationDelinquent Account ReviewSales Process Utilization
Soft Skills
Self-MotivatedTeam CollaborationStress Management