Member Solutions Specialist I/II

VACU

Member Solutions Specialist managing accounts, contacting members to resolve unpaid balances at the Credit Union. Ensuring compliance with regulations while promoting member services and negotiation.

Posted 7/10/2026full-timeRoanoke • Virginia • 🇺🇸 United StatesJunior💰 $39,000 - $51,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing delinquent accounts and effectively communicating with members to resolve payment issues. Proficient in skip tracing techniques and maintaining positive member relations while promoting credit union services.

Highest-signal resume keywords

Account ManagementSkip Tracing TechniquesEffective CommunicationMember RelationsNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Keyboarding SkillsWindows Environment ProficiencyPayment NegotiationDelinquent Account ReviewSales Process Utilization

Soft Skills

Self-MotivatedTeam CollaborationStress Management

Industry Keywords

Credit UnionBanking IndustryPublic Contact PositionMember NeedsDelinquent Accounts

About the role

Key responsibilities & impact

Contact delinquent members to determine intent to pay and bring resolution to unpaid accounts
Manage a portfolio of accounts by sorting them based on due date or next contact date
Identify sources of money to assist members with payment options
Negotiate immediate payments and/or promises to pay
Appear as a witness in court on behalf of the Credit Union
Utilize sales process to effectively influence action on accounts
Demonstrate effective skip tracing techniques to locate information
Systematically review delinquent accounts and follow up for maximum repayment
Promote the credit union by cross-selling services focusing on member needs
Maintain good member relations while collecting on delinquent balances

Requirements

What you’ll need

High school diploma or equivalent required
Knowledge of credit union or banking industry preferred
Good keyboarding skills with the ability to maneuver in a Windows based environment
Ability to effectively communicate with members verbally
Self-motivated and works well in team settings
Ability to handle stressful or difficult situations in a calm manner
Experience in handling member requests and inquiries required.
Experience in a busy public contact position at a credit union or financial institution required

Benefits

Comp & perks

Opportunities for training
Work-life balance