VA Desk

Customer Support

• Respond to guest inquiries using templates and property information
• Ensure guests receive access details before arrival
• Assist guests with property access issues when needed
• Provide recommendations using pre-written responses
• Help train and improve our AI messaging system over time
• Monitor cleaning schedules daily and weekly
• Confirm cleaners arrive on time and complete tasks properly
• Review photos to ensure property readiness
• Manage inventory and reorder supplies when needed
• Process guest resolution claims
• Coordinate with maintenance and vendors
• Monitor locks, cameras, and battery levels
• Review property footage to ensure compliance with house rules
• Process vendor payments
• Prepare weekly expense reports
• Prepare monthly owner reports
• Handle ad-hoc data entry and administrative tasks

Guest Support Specialist – Virtual Assistant

Business Development Rep

• Research and identify target companies aligned with defined ideal client profiles
• Perform lead scraping and data enrichment (emails, phone numbers, LinkedIn, company details)
• Validate and verify contact accuracy
• Qualify prospects based on provided criteria
• Build organized prospect lists for outreach campaigns
• Maintain and update HubSpot records accurately
• Manage tagging, segmentation, and pipeline stages
• Track activities, follow-ups, and engagement
• Support cold calling initiatives (if required)
• Assist with list management and campaign tracking
• Help refine lead qualification and outreach processes over time

Guest Support Specialist – Virtual Assistant

Admin VA, Business Development Support