V-SELECT GmbH

Customer Support

• Bearbeitung von Kundenanfragen per Telefon, E-Mail und Chat
• Zuständigkeit für die Serviceauskünfte an die Endkunden
• Erkennung vertrieblicher Potentiale sowie aktive Kundenansprache bis zum Abschluss einer passenden Lösung
• Verantwortung für die Sachbearbeitung sowie Betreuung der im KundenDialogCenter zugeordneten Kunden

Customer Service Agent – Teilzeit (20-30 Stunden)

Account Manager

• Primary point of contact for managing well-known key accounts in all sales-related matters
• Acquisition of prospective new customers within the cleanroom sector
• Implement a generalist sales and consulting approach to ensure and optimize long-term customer satisfaction based on individual customer needs
• Presentation of services: cleanroom garments (decontamination, sterilization), cleanroom cleaning, on-site service, cleanroom training, consumables, and close collaboration with the respective specialists
• Long-term relationship management for A/B customers as the single point of contact ('one-face-to-the-customer') and identifying and leveraging opportunities (up-/cross-selling)
• Handling customer inquiries and projects from the first phone call through contract conclusion
• Close coordination with laundry and cleaning experts as well as customer and sales support

Customer Service Agent – Teilzeit (20-30 Stunden)

Account Manager, Cleanroom Textiles