UZURV – The Adaptive TNC

Attorney

• Manage renewal and new procurement of TNC permits at the state and local level
• Monitor and advise regulatory reporting obligations currently fulfilled by Operations Compliance
• Lead regulatory compliance across state and municipal transportation network company regulations, including interpreting requirements for driver eligibility, background check requirements, vehicle standards, insurance mandates, and operational reporting.
• Monitor and interpret new and evolving TNC regulations and advise the business on implementation requirements.
• Develop jurisdiction-specific compliance matrices and scalable internal controls.
• Partner with Operations and Safety to ensure driver onboarding, deactivation, and monitoring processes align with regulatory requirements.
• Lead responses to regulatory audits and investigations, and support Operational Compliance’s responses to client audits and inquiries.
• Support operations’ management of Federal Transit Administration requirements tied to federally funded programs through regulatory interpretation and compliance support.
• Oversee adherence to applicable FTA circulars and grant-related obligations, including procurement standards, drug and alcohol program coordination (where applicable), Title VI reporting support, and record retention requirements.
• Partner with Finance and Operations to ensure compliance with grant conditions and reporting frameworks.
• Lead compliance efforts related to the Americans with Disabilities Act as applicable to demand-response and paratransit services.
• Partner with Product and Operations to ensure service design aligns with ADA requirements for accessibility, nondiscrimination, and service comparability.
• Develop training materials and internal guidance to reinforce accessibility obligations across the organization.
• Build and maintain policies, SOPs, and internal controls aligned with transportation network company frameworks.
• Develop compliance monitoring mechanisms, dashboards, and reporting cadence for executive leadership.
• Conduct periodic risk assessments to identify gaps or emerging regulatory risks.
• Deliver compliance training to cross-functional teams.
• Serve as a primary liaison between Legal and Operations on regulatory compliance matters.
• Escalate material compliance risks with clear, actionable recommendations.
• Support Executive- and Board-level reporting on compliance posture and regulatory trends.

Legal Compliance Manager

Operations

• Handling on average 70+ inbound and outbound calls in a timely manner
• Monitoring real-time ride activity, engaging with drivers and riders and responding to evolving situations as they develop, coordinating emergency response as required
• Overseeing network performance to ensure on-time performance delivery
• Utilizing internal tools to support drivers from initial onboarding to completing rides
• Communicating with drivers, riders, and clients in real-time across different platforms, including chat, email, phone, and SMS
• Building positive relationships by going above and beyond with customer service, ensuring that all questions, concerns, and escalations are handled appropriately

Legal Compliance Manager

Operations Associate