Call Center Representative

• Handle a high volume of inbound calls as the first point of contact for patients across UW Medicine
• Schedule appointments and register patients using electronic systems
• Verify insurance eligibility and maintain data accuracy
• Route calls and take complete, accurate messages
• Coordinate referrals and enter prior authorizations in Epic
• Provide compassionate customer service and resolve issues
• Collaborate with clinics, Financial Counselors, and Interpreter Services
• Support the patient portal and resolve inquiries
• Document interactions and update data during scheduling
• Adhere to performance standards, compliance requirements, and confidentiality

Contact Center Representative

Program Manager

• Primary responsibility for this role is Financial Clearance workflow development, optimization, and documentation.
• Analyze business processes and procedures with a focus on operational system enhancement opportunities to ensure the tools are maximized for business use.
• Proactively review and evaluate system updates and coordinate upgrade implementation, including analysis, system development, operational workflow development, using operations and IT input and involvement through testing and implementation to ensure success.
• Ensure systems and tools support Patient Access processes and result in the input of the highest quality of data required to produce clean claims and reduce denials.
• Define and document customer requirements.
• Proactively monitor and maintain systems, promptly report any issues to the Financial Clearance WQ Business Systems Analyst.
• Perform problem resolution.
• Develop and maintain QA documentation.
• Identify error patterns and recommend training or revised workflows.
• Provide regular status reporting.

Financial Clearance Program Analyst

General

• establish and maintain fiscal record keeping and reporting systems and review/audit procedures
• analyze and develop budgets for grants, contracts, state funds, and/or program funds
• coordinate diverse unit-wide fiscal support functions such as payroll, travel reimbursement, purchasing and fiscal planning
• forecast fiscal needs/commitments, develop long-term planning documents and participate in the planning of new programs by conducting analysis of unit needs and resources
• consult with funding agencies to resolve problems and/or obtain approval for deviation from authorized procedures or expenditures
• prepare specialized reports and conduct special studies to research and/or justify fiscal requests/needs
• may direct the work of others

Uw

Contact Center Representative

Financial Clearance Program Analyst

Fiscal Specialist 2