Contact Center Representative

Patient access representative handling high-volume calls for UW Medicine, a healthcare system. Scheduling appointments, verifying insurance, coordinating referrals, and resolving patient inquiries remotely.

Posted 8/5/2026full-timeRemote • Washington • 🇺🇸 United StatesJunior💰 $23 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling high-volume inbound calls, appointment scheduling, and insurance eligibility verification while maintaining data accuracy and compliance. Provides exceptional customer service and effectively resolves patient inquiries in a fast-paced environment.

Highest-signal resume keywords

High-Volume Inbound Call HandlingAppointment SchedulingInsurance Eligibility VerificationReferral CoordinationCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance Eligibility VerificationData AccuracyReferral CoordinationPrior Authorization Entry

Soft Skills

Compassionate Customer ServiceIssue ResolutionCollaboration

Tools & Technologies

Electronic SystemsEpicPatient Portal

Industry Keywords

Compliance RequirementsConfidentialityCall Center EnvironmentGeneral Office Experience

About the role

Key responsibilities & impact

Handle a high volume of inbound calls as the first point of contact for patients across UW Medicine
Schedule appointments and register patients using electronic systems
Verify insurance eligibility and maintain data accuracy
Route calls and take complete, accurate messages
Coordinate referrals and enter prior authorizations in Epic
Provide compassionate customer service and resolve issues
Collaborate with clinics, Financial Counselors, and Interpreter Services
Support the patient portal and resolve inquiries
Document interactions and update data during scheduling
Adhere to performance standards, compliance requirements, and confidentiality

Requirements

What you’ll need

High school diploma or equivalent
One year of general office experience, or experience in customer service, a call center environment, or problem resolution
Equivalent education/experience accepted
Ability to handle high-volume inbound calls in a fast-paced contact center
Appointment scheduling and registration using electronic systems
Insurance eligibility verification and data accuracy
Referral coordination and prior authorization entry in Epic
Customer service and issue resolution
Adherence to compliance and confidentiality requirements

Benefits

Comp & perks

Outstanding benefits
Opportunities for professional growth
Inclusive, respectful and welcoming work environment
Disability accommodation available during the application process