Utorg Labs

Project Manager

• Predictability & Delivery Governance Own the Forecast: You are responsible for the realism of our deadlines.
• Jira as Source of Truth: Maintain perfect hygiene in project tooling.
• Requirement Grooming Bridge the Gap: Orchestrate the team to translate the CPO's high-level vision into detailed, actionable User Stories.
• Gatekeeping: Ensure no task enters a sprint without being "Ready for Development."
• Team Dynamics & Facilitation The Buffer: Act as a constructive bridge between the team members.
• Operational Discipline: Push the team to maintain tracking and documentation standards.

Senior Project Manager / Delivery Manager

Data Analyst

• Provide accurate, timely and auditable analyses and reports that support regulatory submissions, financial close and decision‑making across the business.
• Ensure data integrity, traceability, and reproducibility of finance reports, reducing manual effort and operational risk.
• Builds and maintains complex metrics trees, conversion funnels, and interactive dashboards using Looker or Grafana (ready to migrate to new BI) to track portfolio performance, P&L, and accounting summaries.
• Automates external analytics delivery and designs customized graphical and tabular reports tailored for compliance and auditing reviews.
• Gathers and formalizes business requirements for financial data marts, acting as the bridge between the Finance/Accounting department and the Data Engineer.
• Designs a data quality (DQ) framework on the BI layer with automated validation checks and alerting mechanisms to ensure financial numbers are flawless.
• Conducts comprehensive analysis of portfolio data, leveraging and consuming insights derived from Vertex AI (Gemini, Anthropic) models, and develops forecasting models (e.g., LTV, retention, expected loss, profitability) to support executive decision-making.
• Performs complex financial turnover analysis, anomaly detection, and A/B testing evaluation using data stored in BigQuery, utilizing Python (Pandas, Numpy), Golang, and expert-level queries.

Senior Data Analyst, Fintech

Support Engineer

• Main focus on configuring and activating partners in production environment
• Handle API key management, verify setups, and dig into logs for transaction issues
• Responsible for final technical verification and successful Go-Live launches for merchants
• Daily tasks include pre-live merchant configurations and payment method setups

Integration Manager – Technical Support Specialist

QA Engineer

• Test complex fintech and crypto workflows, including transactions, card operations, swaps, KYC flows, asset transfers, and fiat on/off-ramps.
• Own quality hands-on: test new features yourself across mobile (iOS/Android), backend services, and back-office tools.
• Participate in feature design and delivery, identifying risks and quality considerations early in the development lifecycle.
• Investigate production issues, reproduce defects, and ensure root causes are addressed.
• Collaborate with developers on automated testing strategy and coverage.
• Design comprehensive test scenarios and acceptance criteria.
• Review automated test implementations to ensure meaningful coverage of business-critical functionality.
• Set the QA bar across the team by building out templates, checklists, and bug-reporting standards, while tracking key metrics (defect rate, escape rate, CFR/LT) and translating them into actionable reports.
• Keep production rock solid — overseeing monitoring across Sentry, Firebase, and Grafana, leading incident response and post-mortems, and digging into root causes to strengthen the system over time.
• Contribute to a quality-first engineering culture where testing is embedded into the development process.
• Support incident investigations, post-mortems, and continuous reliability improvements.
• Monitor product health using observability and analytics tools.
• Influence product and engineering decisions through data, technical analysis, and risk assessment.
• Help teams balance delivery speed with product reliability and customer trust.

Mobile QA Engineer – Crypto Wallet, Card

Mobile QA Engineer – Expert

Account Manager

• Lead, mentor, and grow the KAM team — setting clear performance expectations, running 1:1s, and building individual development plans for each manager.
• Own the department's OKR and KPI framework: Approval Rates, Conversion Rates, Volume Growth, Net Revenue Retention.
• Hire and onboard new Account Managers as the business scales; design onboarding materials and internal training programs.
• Foster a 'Business Owner' mindset across the team — shifting from reactive support to proactive revenue generation.
• Personally manage the top-tier merchant portfolio — acting as a strategic advisor and trusted partner, not just a point of contact.
• Drive revenue within the existing portfolio through upselling new payment methods, cross-selling Utorg products, and increasing processing volumes.
• Lead quarterly business reviews (QBRs) with key stakeholders, focused on performance metrics, ROI, and growth roadmaps.
• Analyze client transaction data to identify conversion rate drops, revenue leakage, and untapped volume opportunities.
• Develop and execute the Account Management strategy — including client segmentation, tiering, and retention playbooks.
• Act as the voice of the merchant within Utorg: collaborate with Integration, Support, Legal, Finance, and Product to deliver seamless client experiences.
• Feed the Product team with competitive insights and market intelligence that directly drive conversion and revenue improvements.
• Partner with Sales and BD teams to ensure smooth client handoffs and alignment on commercial terms and pricing.

Head of Account Management

• Test complex fintech and crypto workflows, including transactions, card operations, swaps, KYC flows, asset transfers, and fiat on/off-ramps.
• Participate in feature design and delivery, identifying risks and quality considerations early in the development lifecycle.
• Investigate production issues, reproduce defects, and ensure root causes are addressed.
• Collaborate with developers on automated testing strategy and coverage.
• Design comprehensive test scenarios and acceptance criteria.
• Review automated test implementations to ensure meaningful coverage of business-critical functionality.
• Contribute to a quality-first engineering culture where testing is embedded into the development process.
• Support incident investigations, post-mortems, and continuous reliability improvements.
• Monitor product health using observability and analytics tools.
• Influence product and engineering decisions through data, technical analysis, and risk assessment.
• Help teams balance delivery speed with product reliability and customer trust.

QA Engineer – Mobile

Customer Support

• Deliver world-class customer support via email, chat, and ticketing systems in a remote setting
• Quickly and accurately handle payment-related queries, including transaction status, payment troubleshooting, and general account inquiries
• Explain payment flows, processes, and options to customers, ensuring clarity and satisfaction at every step
• Troubleshoot and resolve customer issues through detailed investigation and collaboration with internal teams
• Document user feedback and work with product teams to continually refine our services
• Maintain accurate records of customer interactions and payment issues in our CRM
• Contribute to the development and improvement of support documentation and FAQs

Customer Support Specialist, Payments

• Handling support tasks with control over resolution or escalation through the ticketing process
• Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction
• Communication, monitoring, and assistance to merchants
• Collaborating with other departments to address customer tasks and issues
• Expanding and maintaining an internal knowledge base to keep it up to date

Customer Support Specialist, Cryptowallet & Card

Software Engineer

• Evolve our mature non-custodial crypto wallet by adding new capabilities.
• Own the core of the app — send/receive, balances, transaction history, swap/bridge, on-ramp — and lead its product extensions, including the crypto card and IBAN experience: payments, subscriptions, physical card integration, and onboarding additional card providers across new geographies.
• Own features end-to-end — from planning and architectural design to implementation, testing, production monitoring, and iterative improvement based on real user feedback.
• Collaborate closely with Product and Design teams to deeply understand user needs, shape product direction, and co-create solutions that deliver tangible value.
• Partner with QA and backend engineers to ensure strong quality control through clear documentation, reproducible testing flows, and knowledge sharing.
• Take part in a shared on-call rotation — roughly one week a month.
• Communicate clearly and proactively by producing technical documentation and guides for internal teams, and occasionally showcase product demos for support and operations.