Utorg Labs

Account Manager

• Manage a portfolio of existing partners, focusing on retention and revenue maximization
• Proactively identify opportunities to increase processing volumes
• Conduct regular performance reviews (QBRs) and strategy sessions with key stakeholders on the client side
• Keep a close eye on KPIs (Approval Rates, Conversion Rates, Volume)
• Act as the voice of the merchant within Utorg and collaborate with various teams to ensure smooth technical onboarding and resolve escalations

Key Account Manager – Payments

Backend Engineer

• Design, implement and maintain microservices and APIs in Java
• Architect and implement resilient REST/gRPC APIs
• Drive a culture of testing by writing and reviewing tests
• Profile and optimize services for latency and throughput
• Ensure services are instrumented with logging, metrics and distributed tracing
• Propose and implement improvements to architecture and CI/CD pipelines

Senior Java Developer – Product Development

• Deliver reliable, maintainable Java services that support product features and operational requirements
• Collaborate with cross-functional teams to improve system observability, resilience and security while enabling rapid delivery
• Design, implement and maintain microservices and APIs in Java (Spring Boot or similar), applying clean architecture and SOLID principles
• Develop and maintain REST/gRPC APIs, integrate with third-party payment and crypto providers, and ensure robust error handling and retries
• Write unit and integration tests, participate in code reviews, and work with QA to ensure features meet acceptance criteria and non-functional requirements
• Profile and optimise services for latency and throughput, implement caching and queuing patterns where appropriate, and contribute to capacity planning
• Instrument services with logging, metrics and distributed tracing; create meaningful alerts and runbook entries to reduce MTTR
• Follow secure coding practices, participate in threat modelling, and help ensure services comply with regulatory and internal security requirements
• Propose and implement pragmatic improvements to architecture, CI/CD pipelines and developer experience

Middle Java Developer, Integrations Stream

QA Engineer

• Ensure product releases meet high standards of quality, security, and compliance without slowing delivery cadence
• Act as the team's advocate for end-user experience and risk mitigation through rigorous manual testing and clear reporting
• Design and maintain test plans, test cases, and checklists for web and mobile features, prioritising risk-based coverage and regulatory requirements
• Execute exploratory, functional, regression, and acceptance testing across different environments and devices
• Reproduce, triage, and track defects with clear reproduction steps and impact analysis
• Work with Product Managers, Developers, and Support to define acceptance criteria, participate in grooming sessions, and provide early quality feedback during discovery
• Validate releases in staging and production (when required), perform smoke tests, and sign off on readiness for deployment according to release gates
• Maintain test documentation, produce actionable bug reports, and communicate quality metrics and release risk to stakeholders
• Contribute to improving QA processes, introduce practical checklists and heuristics, and collaborate with engineers to increase testability and automation coverage over time

QA Engineer, Manual

Chief Marketing Officer

• Develop the company’s marketing strategy, creating a clear roadmap for international expansion and sustainable user growth.
• Build a deep understanding of our core audience segments to shape a brand narrative and product positioning.
• Partner with business leaders to design and execute powerful go-to-market plans for new products and features.
• Collaborate closely with Product and Engineering teams to inform and influence the product roadmap.
• Recruit, build, and lead a world-class marketing team, mentoring your leaders and managing the marketing budget.

Customer Support

• Deliver world-class customer support via email, chat, and ticketing systems in a remote setting.
• Quickly and accurately handle payment-related queries, including transaction status, payment troubleshooting, and general account enquiries.
• Explain payment flows, processes, and options to customers, ensuring clarity and satisfaction at every step.
• Troubleshoot and resolve customer issues through detailed investigation and collaboration with internal teams.
• Document user feedback and work with product teams to continually refine our services.
• Maintain accurate records of customer interactions and payment issues in our CRM.
• Contribute to the development and improvement of support documentation and FAQs.

Customer Support Manager, Payments

Crypto

• Build and scale the crypto business line (crypto card, non-custodial wallet, trading) into an autonomous, high-growth vertical.
• Own the P&L and drive revenue, profitability, and sustainable, regulation-aware growth.
• P&L ownership for the crypto vertical: budgeting, forecasting, pricing, margin management.
• Partnerships & BD: identify, negotiate, and close strategic deals (issuers/processors, liquidity, payroll/HR SaaS, neobanks, exchanges, aggregators, merchants).
• Market & regulation: track competitors, user behavior, and rules ( KYC/AML/MiCA, card schemes, on/off-ramps ) and turn insights into action.
• Team: own the hiring plan and build a lean business team from zero (growth/performance, BD/partnerships, ops/support). Set clear responsibilities and KPIs, coach for performance, and make tough calls when someone doesn’t deliver.
• Cross-functional leadership: align Product, Legal/Compliance, Ops, Data, and Marketing around clear commercial targets and SLAs.
• Reporting: present plans, numbers, and decisions to founders/execs.
• First 3–6 months (hands-on): You’ll run ops yourself, set up the initial processes (pipelines, SLAs, weekly KPIs, monthly P&L), and hire the core business team (growth, BD, ops). You’ll launch acquisition channels (target LTV/CAC ≥ 3 in one priority segment) along with the CMO and close the first 2–3 strategic B2B/B2B2C deals . Once ops are stable, you shift even more time to scaling and strategy.