Customer Service Representative
Utica National Insurance Group
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $39,000 - $50,000 per year
About the role
- Process new business, renewals and endorsements and billing transactions according to established department policies and procedures
- Communicates and collaborates with internal and external stakeholders in a professional manner when additional information is needed ensuring timely processing
- Maintains detailed policy documentation and updates customer information as necessary
- Rate endorsements/transactions for multiple lines of business
- Develops and maintains positive customer relations and coordinates with various functions within the company
- Perform pre-underwriting task for policy transactions based on Company processing procedures and underwriting guidelines or complete preparatory work
- Order reports for new business, renewal and endorsements as required such as CLUE, MVR, SOCRECARD, DADS, etc
- Maintain acceptable productivity and quality levels established by management
- Perform all tasks with direction of supervisor
- Performs other duties as assigned
- Conforms with all corporate policies and procedures
Requirements
- Associate’s degree preferred; insurance training or basic insurance courses desirable
- Less than 2 years in an agency or insurance company preferred
- Strong communication, customer service, problem-solving, confidentiality, professionalism, and adaptability
Benefits
- Medical and Prescription Drug Benefit
- Dental Benefit
- Vision Benefit
- Life Insurance and Disability Benefits
- 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
- Health Savings Account (HSA)
- Flexible Spending Accounts
- Tuition Assistance, Training, and Professional Designations
- Company-Paid Family Leave
- Adoption/Surrogacy Assistance Benefit
- Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
- Student Loan Refinancing Services
- Care.com Membership with Back-up Care, Senior Solutions
- Business Travel Accident Insurance
- Matching Gifts program
- Paid Volunteer Day
- Employee Referral Award Program
- Wellness programs
- Personal Insurance Discount
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
policy documentationpre-underwritingbilling transactionsrate endorsementscustomer information updatesreport orderingproductivity maintenancequality control
Soft Skills
communicationcustomer serviceproblem-solvingconfidentialityprofessionalismadaptability
Certifications
Associate’s degreeinsurance trainingbasic insurance courses