Utica National Insurance Group

Customer Service Representative I – First Notice of Loss

Utica National Insurance Group

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $39,000 - $50,000 per year

About the role

  • Provide high-quality service and handle customer inquiries.
  • Take inbound First Notice of Loss calls for claims related to Auto, Property, Workers' Compensation, and Liability.
  • Maintain accurate policy / claim documentation and update customer records.
  • Route calls appropriately to ensure timely resolution.
  • Communicate professionally with stakeholders for information gathering.
  • Foster positive customer relations across departments.
  • Meet productivity and quality standards.
  • Manage third-party inquiries using internal systems.
  • Perform other duties and adhere to company policies.

Requirements

  • Associate’s degree preferred; insurance training or basic insurance courses desirable.
  • Less than 2 years in an agency or insurance company preferred.
  • Strong communication, customer service, problem-solving, confidentiality, professionalism, and adaptability.
Benefits
  • Medical and Prescription Drug Benefit
  • Dental Benefit
  • Vision Benefit
  • Life Insurance and Disability Benefits
  • 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
  • Health Savings Account (HSA)
  • Flexible Spending Accounts
  • Tuition Assistance, Training, and Professional Designations
  • Company-Paid Family Leave
  • Adoption/Surrogacy Assistance Benefit
  • Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
  • Student Loan Refinancing Services
  • Care.com Membership with Back-up Care, Senior Solutions
  • Business Travel Accident Insurance
  • Matching Gifts program
  • Paid Volunteer Day
  • Employee Referral Award Program
  • Wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationcustomer serviceproblem-solvingconfidentialityprofessionalismadaptability
Certifications
Associate’s degreeinsurance trainingbasic insurance courses