Manager, SIU – P&C
USAA
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $114,080 - $218,030 per year
About the role
- Responsible for insurance fraud detection and investigation services to reduce fraud-related claim payments and costs, while avoiding unwarranted risk
- Ensures compliance with laws and regulations relating to claims handling and unfair claims practices and reporting statutes
- Participates in the establishment and implementation of policies and procedures for fraud control and investigative practices
- Performs leadership and management tasks, i.e., providing coaching, evaluating performance, review of time sheets, managing time off, conducting quarterly check-ins/ride-alongs, etc
- Evaluates, authorizes, and implements actions and decisions to carry out proactive claim’s projects and investigations
- Reviews and evaluates investigation recommendations from investigators to ensure results and case documentation support conclusions
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Requirements
- Bachelor’s degree; OR 4+ years of related experience may be substituted in lieu of degree
- 6+ years P&C industry functional work experience OR 4+ years of P&C experience plus military service experience
- 2+ years of demonstrated leadership experience, supervisory or management experience
- Extensive knowledge and experience in all levels of claims investigation or fraud investigation and regulatory reporting requirements
- Knowledge of anti-fraud analytics programs as it relates to fraud prevention and identification
- Thorough understanding of investigative tools and techniques to guide and coach special investigators
- Demonstrated ability to build and maintain collaborative relationships with internal and external partners and business areas
- Demonstrated management skills and the ability to demonstrate monthly productivity and cycle time outcomes from investigations assigned to the SIU team
- Ability to prepare and present training sessions and case outcomes
- Demonstrated experience facilitating and managing projects and teams
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims investigationfraud investigationregulatory reportinganti-fraud analyticsinvestigative toolsproject managementperformance evaluationrisk managementcompliance policiescase documentation
Soft Skills
leadershipcoachingcollaborative relationshipscommunicationteam managementperformance managementtraining presentationproblem-solvingorganizational skillsrelationship building