Director, Claims Operations – Field
USAA
full-time
Posted on:
Location Type: Hybrid
Location: Phoenix • Arizona • California • United States
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Salary
💰 $143,320 - $273,930 per year
Job Level
About the role
- Manage and be accountable for auto, property, and other claims operations member service teams who are responsible for delivering business results
- Lead execution change management, claims strategies, leader development and technology adoption
- Drive execution of operational risk management, regulatory compliance training, policies, and procedures across multiple teams
- Select, develop, lead, and hold managers accountable for serving members and providing appropriate solutions in auto, property, and other claims operations
- Consistently coach managers on leading their teams on claims handling, inspecting, and reviewing quality of claims and responding to escalations
- Be responsible for achievement of assigned goals, objectives, and scorecard deliverables
- Plan, organize, and control the resources to deliver the appropriate claims service
- Be accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act
- Provide guidance on technical matters, monitors claims reserves and extends settlement authority
- Identify trends and develop action plans as appropriate
- Inspire a high-performance team that works to deliver exceptional experiences to the members and achieve exceptional results
Requirements
- Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
- 8 years of progressive customer service, operational, military or leadership experience to include a minimum 6 years of P&C experience with 4 of those years in claims required with demonstrated proficiency
- 3 years of direct team lead or management experience
- Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities
- Experience using, interpreting, solutioning and leading with data.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning
- continuing education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims operationsoperational risk managementregulatory complianceclaims handlingdata interpretationbusiness solutionsclaims strategiesleader developmenttechnology adoptionquality inspection
Soft Skills
team leadershipcross-functional collaborationcoachingaccountabilityinspirationorganizational skillscommunicationproblem-solvingtrend identificationaction planning