USA TODAY Network

Client Services Representative

• Serve as experts in answering people, process, reporting, and system questions
• Conduct weekly technical, process, and operational training sessions
• Partner with key Gannett leaders and act as a resource and leader
• Be the point person for resolving issues and escalate when necessary
• Assist Post Sales teams with any operations related questions to ensure efficiency
• Monitor client retention, down for payment reporting and work to improve related metrics
• Help ensure assigned regions are compliant with systems and policies
• Set the tone for a culture that allows everyone to have a positive experience by leading by example
• Develop, manage, and lead key strategic initiatives when necessary
• Partner with Sales organization to provide feedback to Post Sales Operations team to further streamline operational efficiency within people, process, and tools
• Be a subject matter expert for all Post Sales Operations initiatives
• Perform other responsibilities as assigned

Client Operations Specialist – Service Operations

Project Manager

• Oversee and execute sponsorship and creative content programs, ensuring timely delivery and alignment with client objectives.
• Lead cross-functional teams in building and implementing marketing and advertising solutions, including content sponsorship, branded content, and creative media campaigns.
• Manage project timelines, campaign set up, promotional creatives, and ongoing campaign maintenance.
• Coordinate and communicate with clients, acting as the lead voice in meetings, calls, and written communication.
• Providing status reports in regular meetings and written communication.
• Report on key account and campaign metrics for campaigns.
• Aligning all stakeholders with clients’ goals, objectives, and expectations.
• Identify and implement strategies for program success, renewal, and growth while proactively addressing challenges.
• Build and maintain strong, long-lasting relationships with clients, both internal and external.
• Collaborate with all internal stakeholders (i.e. Sales, post-sales, ad operations, editorial, product, client solutions, and creative teams) to drive project success and completion.
• Ensure budgets and statements of work are maintained, and resources are prioritized according to project needs.

Client Operations Specialist – Service Operations

Project Manager – Sales Ops