Client Operations Specialist – Service Operations

USA TODAY Network

Client Operations Specialist managing post sales operations and training for customer service processes. Collaborating with sales leaders and ensuring client retention through operational efficiency.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $40,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Service and Sales Operations, with a strong focus on client retention and operational efficiency. Capable of leading training sessions and strategic initiatives while ensuring compliance with systems and policies.

Highest-signal resume keywords

Customer Service ExperienceSales Operations ExpertiseAnalytic SkillsOral And Written CommunicationBachelor's Degree In Business

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Stakeholder ManagementPrioritizationDetail OrientationLeadershipProblem Solving

Industry Keywords

Client RetentionOperational EfficiencyTraining SessionsComplianceStrategic Initiatives

About the role

Key responsibilities & impact

Serve as experts in answering people, process, reporting, and system questions
Conduct weekly technical, process, and operational training sessions
Partner with key Gannett leaders and act as a resource and leader
Be the point person for resolving issues and escalate when necessary
Assist Post Sales teams with any operations related questions to ensure efficiency
Monitor client retention, down for payment reporting and work to improve related metrics
Help ensure assigned regions are compliant with systems and policies
Set the tone for a culture that allows everyone to have a positive experience by leading by example
Develop, manage, and lead key strategic initiatives when necessary
Partner with Sales organization to provide feedback to Post Sales Operations team to further streamline operational efficiency within people, process, and tools
Be a subject matter expert for all Post Sales Operations initiatives
Perform other responsibilities as assigned

Requirements

What you’ll need

3+ years of experience in Customer Service, Sales Operations, Sales, Marketing, Training, or related field.
Previous background communicating, setting & managing expectations with internal stakeholders and external client stakeholders.
Strong analytic and quantitative skills.
Requires strong oral and written skills with a client focus.
Bachelor’s Degree in Business or related field.
Ability to prioritize and handle multiple tasks while ensuring details are not missed.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account USA TODAY Network Website LinkedIn All Job Openings 201 - 500 employees 📱 Media 📣 Marketing 🤝 B2B Media
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B2B USA TODAY Network is the national media and advertising arm of USA TODAY Co. , operating a large portfolio of local and national publications and offering a full suite of advertising and marketing solutions. It provides digital and print display advertising, direct mail, branded content, performance marketing, video, SEO, merchandising, and self-serve marketplace services, backed by data-driven technology, creative services, events and an AI-powered platform. The Network emphasizes local advertising reach supported by national scale and serves businesses across automotive, travel, finance, education, home improvement and other verticals. Client Operations Specialist – Service Operations Job not on LinkedIn 🔥 4 minutes ago 🇺🇸 United States – Remote 💵 $40k - $55k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📁 Client Services Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as experts in answering people, process, reporting, and system questions
Conduct weekly technical, process, and operational training sessions
Partner with key Gannett leaders and act as a resource and leader
Be the point person for resolving issues and escalate when necessary
Assist Post Sales teams with any operations related questions to ensure efficiency
Monitor client retention, down for payment reporting and work to improve related metrics
Help ensure assigned regions are compliant with systems and policies
Set the tone for a culture that allows everyone to have a positive experience by leading by example
Develop, manage, and lead key strategic initiatives when necessary
Partner with Sales organization to provide feedback to Post Sales Operations team to further streamline operational efficiency within people, process, and tools
Be a subject matter expert for all Post Sales Operations initiatives
Perform other responsibilities as assigned 🎯 Requirements
3+ years of experience in Customer Service, Sales Operations, Sales, Marketing, Training, or related field.
Previous background communicating, setting & managing expectations with internal stakeholders and external client stakeholders.
Strong analytic and quantitative skills.
Requires strong oral and written skills with a client focus.
Bachelor’s Degree in Business or related field.
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