USA for UNHCR

Senior Manager, Goodwill Ambassador Program

USA for UNHCR

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $125,792 - $150,950 per year

Job Level

Senior

About the role

  • Set and drive annual objectives, priorities, and success metrics for high-profile relationships and related media efforts, aligning fundraising and engagement outcomes with organizational strategy.
  • Lead identification, recruitment, stewardship and strategic deployment of U.S. specific Goodwill Ambassadors (GWAs) and High-Profile Supporters (HPSs), including due diligence, risk assessment and content alignment.
  • Manage select U.S. GWA and HPS relationships as required, including leading missions and outputs.
  • Develop and execute tailored communications strategies for key campaigns, partnerships, events and GWA activities, ensuring alignment with organizational priorities and brand messaging.
  • Lead proactive and reactive media engagement, including setting media approach and messaging direction, handling press inquiries and cultivating strong relationships with U.S. media and PR contacts.
  • Manage high-profile announcements, such as new GWA appointments or strategic advocacy moments, ensuring timely coordination and internal approvals.
  • Strategize and oversee the placement of long-lead and feature stories to elevate visibility of GWAs, campaigns and priority issues in the U.S.
  • Provide primary crisis communications support and risk mitigation guidance for GWA-related activities, missions and reputational matters.
  • Ensure strategic oversight of the production and timely delivery of high-quality media assets and PR materials in collaboration with internal teams and external partners.
  • Oversee monitoring, evaluation and impact reporting of GWA media activities, ensuring alignment with KPIs and strategic objectives.
  • Serve as USA for UNHCR’s primary liaison and subject matter lead to UNHCR’s global Goodwill Ambassador Programme; collaborate with UNHCR global and U.S. focal points to ensure consistent application of GWA guidelines and best practices.
  • Lead cross-functional planning and execution across External Relations, Development, and Executive teams to deliver integrated, high-impact initiatives within the high-profile engagement portfolio.
  • Other duties as assigned.

Requirements

  • Bachelor’s degree required,
  • At least 8-10 years of progressive experience in managing high-profile spokespeople and related media strategy and outreach,
  • Deep understanding of the U.S. media, entertainment and public affairs landscape, including how public figures can influence public opinion, policy and philanthropic engagement.
  • Familiarity with the UN system, global humanitarian issues and the strategic use of high-profile supporters to advance advocacy and fundraising goals.
  • Knowledge of reputation and risk management, including legal, ethical and public-facing considerations when working with celebrities and influencers.
  • Exceptional communication skills, including writing, messaging and media pitching tailored to U.S. audiences across digital, broadcast and print platforms.
  • Strong relationship management and diplomacy skills, with the ability to work effectively with high-profile individuals, agents, publicists and internal stakeholders.
  • Strategic planning and project management skills, with a track record of executing complex communications campaigns involving multiple partners and channels.
  • Ability to identify, engage and cultivate U.S.-based high-profile supporters whose values align with the organization’s mission and priorities.
  • Ability to navigate high-pressure, high-visibility environments with sound judgment, discretion and professionalism.
  • Ability to collaborate effectively across teams, manage competing priorities and deliver results in a fast-paced, mission-driven setting.
  • Proficient in Microsoft applications and other programs and software utilized.
  • Understanding of displacement issues.
Benefits
  • Comprehensive health coverage, including employer-paid employee medical options (traditional and HSA plans)
  • Flexible savings accounts, including FSA and HSA
  • Industry-leading 401(k) match
  • Lifestyle Spending Account to support your wellness
  • Mental and financial wellness resources
  • Paid time off, including a paid winter break and sabbatical leave at key milestones
  • Volunteer Time-Off to support your community engagement
  • Professional development support
  • Access to tools like Headspace for mindfulness and mental health
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
media strategycommunications strategycrisis communicationsrisk managementreputation managementproject managementmedia pitchingcampaign executionimpact reportingrelationship management
Soft Skills
communication skillsdiplomacy skillsstrategic planningcollaborationjudgmentdiscretionprofessionalismability to manage competing prioritiesability to work in fast-paced environmentsability to engage high-profile supporters