USA for UNHCR

Manager

• Set and drive annual objectives, priorities, and success metrics for high-profile relationships and related media efforts, aligning fundraising and engagement outcomes with organizational strategy.
• Lead identification, recruitment, stewardship and strategic deployment of U.S. specific Goodwill Ambassadors (GWAs) and High-Profile Supporters (HPSs), including due diligence, risk assessment and content alignment.
• Manage select U.S. GWA and HPS relationships as required, including leading missions and outputs.
• Develop and execute tailored communications strategies for key campaigns, partnerships, events and GWA activities, ensuring alignment with organizational priorities and brand messaging.
• Lead proactive and reactive media engagement, including setting media approach and messaging direction, handling press inquiries and cultivating strong relationships with U.S. media and PR contacts.
• Manage high-profile announcements, such as new GWA appointments or strategic advocacy moments, ensuring timely coordination and internal approvals.
• Strategize and oversee the placement of long-lead and feature stories to elevate visibility of GWAs, campaigns and priority issues in the U.S.
• Provide primary crisis communications support and risk mitigation guidance for GWA-related activities, missions and reputational matters.
• Ensure strategic oversight of the production and timely delivery of high-quality media assets and PR materials in collaboration with internal teams and external partners.
• Oversee monitoring, evaluation and impact reporting of GWA media activities, ensuring alignment with KPIs and strategic objectives.
• Serve as USA for UNHCR’s primary liaison and subject matter lead to UNHCR’s global Goodwill Ambassador Programme; collaborate with UNHCR global and U.S. focal points to ensure consistent application of GWA guidelines and best practices.
• Lead cross-functional planning and execution across External Relations, Development, and Executive teams to deliver integrated, high-impact initiatives within the high-profile engagement portfolio.
• Other duties as assigned.

Senior Manager, Goodwill Ambassador Program