US Swim School Association

Call Center Sales, Customer Care Specialist

US Swim School Association

part-time

Posted on:

Location Type: Hybrid

Location: Hudson • California • United States

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Salary

💰 $17 per hour

About the role

  • Guide families through enrollment with confidence and enthusiasm.
  • Handle inbound calls, texts, emails, and tickets with empathy and professionalism.
  • Ask thoughtful questions to understand family goals and recommend the right class level.
  • Overcome objections and confidently guide families toward enrollment.
  • Support retention efforts by understanding concerns and offering thoughtful solutions.
  • Provide clear explanations of policies, billing, and scheduling.
  • Process cancellations, online enrollments, account updates, and billing adjustments.
  • Manage and maintain our in-house ticketing system.
  • Follow SOPs accurately and consistently.
  • Document interactions thoroughly to ensure smooth team communication.
  • Attend occasional local off-site events (must be able to drive).

Requirements

  • Call center, sales, admin, or high-touch customer service experience preferred.
  • Strong computer literacy (Google Suite, CRMs, spreadsheets).
  • Ability to follow SOPs and maintain accuracy across systems.
  • Reliable high-speed internet, computer with webcam, and headset.
  • Ability to work evenings and weekends (we operate 7 days/week).
  • Bilingual English/Spanish required.
  • Local to the Hudson Waterfront area (or surrounding communities) with reliable transportation for occasional in-person events.
Benefits
  • Employee discounts
  • Health insurance
  • Commission + performance bonuses
  • Flexible scheduling
  • Gym reimbursement (up to $25/month)
  • 401(k) plan
  • Medical insurance options
  • Growth opportunities within a fast-growing franchise
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call center experiencesales experienceadministrative experiencecustomer service experiencecomputer literacySOP adherencebilingual English/Spanish
Soft Skills
empathyprofessionalismcommunicationproblem-solvingenthusiasmattention to detail