US Swim School Association

Bilingual

• Oversee day-to-day operations of the aquatics program and customer service interactions.
• Ensure the British Swim School program is delivered according to safety standards.
• Manage a team of Swim Instructors and participate in ongoing training.
• Engage with customers and teach swimming lessons.
• Track required certifications for instructors and support development.
• Act as the primary Authority on Site for health code compliance.
• Ensure all water chemistry and safety equipment meet regulations.
• Lead in-service training sessions and ensure staff are certifying and rescue ready.

Bilingual Aquatics Manager – English, Spanish

Customer Success Manager

• Oversee and manage client registrations and onboarding
• Serve as a primary point of contact for families; answer phones and resolve issues professionally
• Provide direct administrative and operational support to the Director of Operations and CEO/Founder
• Coordinate closely with Swim Instructors to ensure smooth daily operations
• Maintain accurate records, schedules, and internal documentation
• Step into swim instruction and in-water support when needed (training provided if required)
• Uphold and represent the mission, values, and standards of LowCountry Swim School

Client Success Manager

Manager

• Recruit, hire, and onboard new swim teachers
• Provide ongoing training, skill development, and in-water coaching
• Conduct regular observations and performance evaluations
• Create advancement pathways, badges, or level-ups to help teachers grow
• Maintain a positive, encouraging team culture
• Build and manage weekly teacher schedules to align with class needs
• Ensure proper class coverage, ratios, and teacher certifications
• Coordinate substitutes and last-minute schedule adjustments
• Collaborate with the leadership team to maintain smooth day-to-day operations
• Ensure all teachers deliver consistent, high-quality lessons aligned with curriculum standards
• Address parent feedback regarding teacher performance with professionalism and care
• Support curriculum implementation and updates
• Monitor safety protocols and ensure staff compliance
• Lead regular staff meetings, trainings, and seasonal workshops
• Celebrate teacher achievements and milestones
• Support a positive, inclusive environment where teachers feel valued and empowered
• Teach swim lessons and deliver the highest-quality instruction

Teacher Manager

Call Center Representative

• Focus on customer experience, engagement, customer enrollment, and managing all customer inquiries and concerns
• Deliver exceptional solution-oriented customer service
• Process enrollment requests as needed
• Answer questions while making experiences personable and memorable verbally and electronically

• Engage with potential customers over the phone
• Answer inquiries and address concerns
• Promote the benefits of swim programs and guide families through enrollment
• Maintain accurate records of customer interactions
• Achieve sales targets by enrolling students
• Collaborate with the Aquatics team
• Contribute to customer satisfaction

Bilingual Aquatics Manager – English, Spanish

Client Success Manager

Teacher Manager

Call Center Representative

Call Center Sales Representative