US Swim School Association

Community Manager

• Lead community outreach efforts by building relationships with schools, daycares, and local organizations
• Coordinate events and promote water safety initiatives throughout the region
• Oversee social media management, including content creation, posting, and engagement
• Shape the brand voice and help build the marketing department from the ground up
• Create systems, strategies, and outreach efforts that expand impact
• Answer new customer phone calls and messages, guiding through the enrollment process
• Create branded graphics, photos, and short-form videos for social media platforms
• Design promotional materials using brand guidelines
• Capture photos/videos during select swim lessons or events (as needed)
• Draft and schedule weekly posts across relevant platforms
• Monitor accounts for comments and community engagement
• Support campaigns focused on water safety awareness and community engagement
• Maintain an organized folder of photos, videos, and designs
• Host and deliver engaging water safety presentations
• Manage referral and review programs

Community Engagement Coordinator

Customer Support

• Connecting, Not Just Calling: Engage in meaningful, human conversations with parents to explain the vital importance of our mission.
• Sales with Soul: Use warm leads to help families find the right program and enroll their children in the nation’s premier water safety and learn-to-swim franchise.
• Customer Advocacy: Provide top-tier service by solving problems, answering questions, and being a steady hand for our community.
• Sales & Customer Care: Guide families through enrollment with confidence and enthusiasm. Handle inbound calls, texts, emails, and tickets with empathy and professionalism.
• Admin & Operational After-Sales Responsibilities: Process cancellations, online enrollments, account updates, and billing changes. Manage and maintain our in-house ticketing system. Follow SOPs accurately and consistently. Document interactions thoroughly to ensure smooth team communication. Catch errors before they become problems - strong attention to detail is essential. Balance accuracy with efficiency while managing multiple systems.

Call Center Sales, Customer Care Specialist

Account Executive

• Focus on customer experience, engagement, customer enrollment, and managing all customer inquiries and concerns
• Deliver exceptional solution-oriented customer service
• Process enrollment requests as needed
• Answer questions while making experiences personable and memorable verbally and electronically

Phone Enrollment Sales Representative

Administration

• Help with billing exceptions
• Perform auditing tasks
• Carry out various office administrator duties
• Assist by making periodic site/office visits
• Grow into a more substantial office manager type position

Office Administrator

• Guide families through enrollment with confidence and enthusiasm.
• Handle inbound calls, texts, emails, and tickets with empathy and professionalism.
• Ask thoughtful questions to understand family goals and recommend the right class level.
• Overcome objections and confidently guide families toward enrollment.
• Support retention efforts by understanding concerns and offering thoughtful solutions.
• Provide clear explanations of policies, billing, and scheduling.
• Process cancellations, online enrollments, account updates, and billing adjustments.
• Manage and maintain our in-house ticketing system.
• Follow SOPs accurately and consistently.
• Document interactions thoroughly to ensure smooth team communication.
• Attend occasional local off-site events (must be able to drive).

Business Development Rep

• Answer inbound phone calls, emails, and online inquiries with a focus on converting interest into enrollments.
• Manage customer inquiries and support requests, ensuring every family feels valued.
• Share successful enrollment techniques and tips with our CSR team.
• Maintain accurate customer records and follow up proactively with prospective leads.
• Proactively reach out to and build long-term partnerships with local schools, preschools, and community groups.
• Identify and coordinate opportunities for water safety presentations and local events.

Community Engagement Coordinator

Call Center Sales, Customer Care Specialist

Phone Enrollment Sales Representative

Office Administrator

Call Center Sales, Customer Care Specialist

Community Outreach – Business Development Lead