US Swim School Association

Customer Support

• Guide families through enrollment with confidence and enthusiasm.
• Handle inbound calls, texts, emails, and tickets with empathy and professionalism.
• Ask thoughtful questions to understand family goals and recommend the right class level.
• Overcome objections and confidently guide families toward enrollment.
• Support retention efforts by understanding concerns and offering thoughtful solutions.
• Provide clear explanations of policies, billing, and scheduling.
• Process cancellations, online enrollments, account updates, and billing adjustments.
• Manage and maintain our in-house ticketing system.
• Follow SOPs accurately and consistently.
• Document interactions thoroughly to ensure smooth team communication.
• Attend occasional local off-site events (must be able to drive).

Call Center Sales, Customer Care Specialist

Business Development Rep

• Answer inbound phone calls, emails, and online inquiries with a focus on converting interest into enrollments.
• Manage customer inquiries and support requests, ensuring every family feels valued.
• Share successful enrollment techniques and tips with our CSR team.
• Maintain accurate customer records and follow up proactively with prospective leads.
• Proactively reach out to and build long-term partnerships with local schools, preschools, and community groups.
• Identify and coordinate opportunities for water safety presentations and local events.

Community Outreach – Business Development Lead

Client Services Representative

• Serve as administrative and operational support to upper management
• Oversee and manage client registrations, onboarding, and ongoing communication
• Act as the primary point of contact for families, answering phones, emails, and resolving concerns professionally
• Coordinate and manage instructor schedules to ensure smooth daily operations
• Maintain accurate records, schedules, and internal documentation
• Collaborate with Swim Instructors and leadership to support daily program success
• Assist with event coordination, including setup, organization, and distribution of information to families and staff
• Step in as a Swim Instructor as needed to maintain hands-on knowledge when communicating with families
• Provide in-water support and instruction when required (training provided if needed)
• Uphold and represent the mission, values, and standards of LowCountry Swim School

Client Service Manager, Swim Instructor

Customer Success Manager

• Answer inbound phone calls, emails, and online inquiries from prospective and current families
• Manage customer inquiries, class adjustments, and general support requests
• Make outbound calls to new and existing leads to support enrollment growth
• Maintain accurate customer records and call notes in the CRM
• Build relationships with local schools, preschools, daycares, HOAs, libraries, faith organizations, and community groups
• Identify and coordinate opportunities for water safety presentations, booths, and local events
• Track outreach activities and report on results

Community Outreach, Customer Success Associate

Bilingual

• Oversee day-to-day operations of the aquatics program and customer service interactions.
• Ensure the British Swim School program is delivered according to safety standards.
• Manage a team of Swim Instructors and participate in ongoing training.
• Engage with customers and teach swimming lessons.
• Track required certifications for instructors and support development.
• Act as the primary Authority on Site for health code compliance.
• Ensure all water chemistry and safety equipment meet regulations.
• Lead in-service training sessions and ensure staff are certifying and rescue ready.

Bilingual Aquatics Manager – English, Spanish

• Oversee and manage client registrations and onboarding
• Serve as a primary point of contact for families; answer phones and resolve issues professionally
• Provide direct administrative and operational support to the Director of Operations and CEO/Founder
• Coordinate closely with Swim Instructors to ensure smooth daily operations
• Maintain accurate records, schedules, and internal documentation
• Step into swim instruction and in-water support when needed (training provided if required)
• Uphold and represent the mission, values, and standards of LowCountry Swim School

Call Center Sales, Customer Care Specialist

Community Outreach – Business Development Lead

Client Service Manager, Swim Instructor

Community Outreach, Customer Success Associate

Bilingual Aquatics Manager – English, Spanish

Client Success Manager