US Foods

Customer Support

• Provide contact and liaison between National Sales customers and the sales team and internal departments.
• Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner.
• Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.
• Back up to Sales Coordinator roles.
• Schedule Tuesday - Saturday 8:00 am - 4:30 pm CT.
• Receive inbound calls and place outbound calls to customers to provide information about products and services, to take orders, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
• Obtain and examine all relevant information to assess validity of complaints and determine possible causes.
• Coordinate same-day deliveries and pickups for customers.
• Process pickup requests from customers and National Sales team.
• Respond to delivery/routing questions and issues from customers.
• Respond to product inquiries from customers.
• Share new or additional services or products with customers.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.

Customer Service Representative – National Sales

• Provide contact and liaison between National Sales customers and the sales team and internal departments
• Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner
• Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements
• Back up to Sales Coordinator roles
• Schedule Sunday - Thursday 8:30 am - 5 pm PT
• Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems
• Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action
• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes
• Coordinate same-day deliveries and pickups for customers
• Process pickup requests from customers and National Sales team
• Respond to delivery/routing questions and issues from customers
• Respond to product inquiries from customers
• Share new or additional services or products with customers
• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods
• Contact all customers affected by product recalls and withdrawals
• Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.

Pricing Analyst

• Execute pricing strategy at the distribution center (DC) level to support company margin goals and local 'Go to Market' strategy.
• Identify margin improvement opportunities by managing area-wide Daily Sales Below Cost (DSBC) process.
• Review and manage price deviations and exceptions for Territory Managers (TMs) aligned to designated DC.
• Analyze and develop pricing recommendations to support bids for local customers.
• Manage area DSBC reporting process to improve area margins.
• Execute weekly promotional pricing in designated DC.
• Monitor and identify opportunities by analyzing and reporting on margin and market pricing.
• Utilize Merlin to identify product and category opportunities for pricing strategies.

Account Manager

• Own and nurture the customer relationship in a team based selling model
• Educate customers on ordering platforms and provide menu consultations, product recommendations and pricing strategies to help customers succeed
• Your success will be measured by selling to customers, increasing case growth, and acquiring new business
• Work collaboratively with our Specialists to assist with top penetration opportunities and new accounts opening
• Develop new business by identifying prospective customers by utilizing market intelligence databases, as well as business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences
• Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process
• Know the market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided
• Drive your personal motor vehicle to conduct regular check ins, site visits and follow ups to ensure customer satisfaction.

Territory Manager

Business Development Rep

• Focus on locally managed region concept segment across the enterprise
• Work with local sales reps to support market needs
• Collaborate with National Sales teams for prospect and pipeline management
• Support acquisition of new high-profile clients
• Coordinate resources to secure business agreements
• Analyze new business opportunities within segment
• Develop customer solutions that differentiate US Foods
• Research key targets in each market
• Drive adoption of SOUS and monitor pipeline effectiveness
• Communicate effectively with sales personnel and support staff

Senior Manager, Business Development – Region Concepts

Supply Chain

• Lead with a safety mindset that ensures that every US Foods associate remains injury free, always.
• Oversee and develop warehouse associates through one-on-one coaching, training on policy and procedures.
• Create a cohesive organization by keeping lines of communication open and directing workforce to ensure efficient workflow.
• Direct and supervise the work and productivity of associates within the warehouse department.
• Participate in building high-performing teams by interviewing and hiring warehouse personnel.
• Monitor operational information, such as "mis-picks" and productivity reports, to ensure the entire shift meets rates and follows preferred methods.
• Ensure Master Sanitation Schedule (MSS) and FSQA requirements are followed.

Night Warehouse Manager

Account Executive

• Owns assigned customer relationships and drives sales growth, item and category penetration and profitability of those relationships.
• Coordinates and leads efforts of the Customer Service Representative and Account Coordinator as a unified sales team to ensure optimal account service and alignment with the customer's contract.
• Develop and maintain existing accounts through personal visits and follow-up on a systematic basis.
• Responsible for achieving annual sales plan through growth and penetration of existing accounts.
• Present new ideas and products from primary vendors and exclusive brand products to secure account penetration and loyalty.
• Manage product mix to maximize profit goals and contract compliance.
• Communicate with customers to apprise them of mutual performance, new products, programs and market trends both informally as needed and through periodic, formal Business Reviews.
• Ultimately responsible for results of sales team actions relative to assigned accounts.

Procurement

• Support sourcing strategy execution in alignment with category and merchandising objectives.
• Assist in planning and scheduling sourcing events and RFPs in partnership with Category Management and Sourcing leadership.
• Translate sourcing plans into day-to-day execution activities and deliverables.
• Support management of supplier relationships for assigned EB products.
• Assist with supplier performance tracking, scorecards, and routine reviews.
• Coordinate follow-ups with suppliers to address cost, service, or performance gaps.
• Perform cost analysis and support “clean sheet” cost modeling efforts.
• Gather and analyze supplier cost data to identify potential savings opportunities.
• Prepare sourcing and pricing analyses to support negotiations and leadership decision-making.
• Support supplier negotiations within defined guidelines and authority.
• Prepare and process contract amendments, ensuring accuracy and adherence to sourcing standards.
• Execute assigned portions of RFPs, including data collection, analysis, and documentation.
• Ensure sourcing materials, recommendations, and approvals are complete and timely.
• Maintain weekly price calculations, pricing routines, and price file updates.
• Conduct research related to zero-rate opportunities and cost-reduction initiatives.
• Monitor supplier fill rate and escalate issues to Sourcing leadership as needed.
• Partner with Category Management, Finance, Supply Chain, and Quality teams to support sourcing execution.

Associate Sourcing Manager

• Support and execute the Area implementation of US Foods COP category strategies across Beef, Poultry, Pork, and Seafood.
• Develop implementation plans for COP category strategies customized for multiple Distribution Centers within the Area.
• Ensure execution is aligned with overall US Foods category strategies, goals, and defined Area needs.
• Review Area-level COP assortments to assess product penetration, identify slow or discontinued SKUs, and uncover growth opportunities.
• Drive profitable sales growth within assigned COP categories across the Area.
• Finalize COP Area assortments, including core, complement, and exception SKUs, while reducing SKU duplication.
• Manage COP SKU inventory health, including evaluating slow and dead inventory for discontinuation, mitigating excess inventory to reduce spoilage, and executing conversion strategies.

Category Manager – Center of Plate

• Owns assigned locally managed contract customer relationships and drives sales growth
• Develop and maintain existing accounts through personal visits and follow-up on a systematic basis
• Responsible for achieving annual sales plan through growth and penetration of existing accounts
• Present new ideas and products to secure account penetration and loyalty
• Communicate with customers regarding performance, new products, and market trends
• Lead sales team to ensure optimum service to accounts and compliance

Customer Service Representative – National Sales

Customer Service Representative – National Sales

Pricing Analyst

Territory Manager

Senior Manager, Business Development – Region Concepts

Night Warehouse Manager

Account Executive

Associate Sourcing Manager

Category Manager – Center of Plate

Major Account Executive