Customer Service Representative – National Sales
US Foods
full-time
Posted on:
Location Type: Hybrid
Location: Everett • Arizona • California • United States
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Salary
💰 $17 - $32 per hour
About the role
- Provide contact and liaison between National Sales customers and the sales team and internal departments
- Process incoming orders
- Receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner
- Work within established guidelines to achieve the objectives of the service agreement consistent with customer expectations
- Keep records of customer interactions and transactions
- Resolve customers' service or billing complaints
- Coordinate same-day deliveries and pickups for customers
- Contact customers to respond to inquiries or to notify them of claim results
Requirements
- High School diploma or equivalent required; Bachelor’s degree preferred
- Minimum of three years experience in customer service call center environment required
- Experience in food service distribution a plus
- Excellent verbal communication skills and problem resolution ability required
- Working knowledge of Microsoft Word and Outlook required
- CRM / Phone Technology experience preferred
Benefits
- Full US Foods Benefits - DAY 1!
- Medical
- Dental
- Vision
- 401K
- Life insurance
- Employee stock purchase plan
- Short-term and long-term disability
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceorder processingproblem resolutionrecord keeping
Soft skills
verbal communicationinterpersonal skillstimelinesscoordination
Certifications
High School diplomaBachelor’s degree