US Claro

Risk

• Assist with and facilitate enterprise-wide Data Governance program activities and collaborates on strategic initiatives for data governance, data quality and metadata activities
• Supports Data Governance Council and Data Governance Committee, ensures execution of follow-up tasks assigned from the meetings, provides education and support for data governance across the organization
• Accountable for the analysis, development, and build of an Enterprise Data Catalog while also building related data lineage to directly support privacy, security, legal, and audit initiatives
• Designs and recommends data quality improvement opportunities
• Works with the business to develop and publish KPI’s as it relates to data quality and integrity for accessibility across all business areas
• Point of contact for and liaison between business Data Domain Owners, Data Stewards, and IT
• Work with Domain Owners to establish, maintain, and distribute definitions of data elements used by Analytics in conjunction with Domain Owners throughout the organization
• Leads analysis and remediation efforts for complex multi-domain data issues as identified by the business and Data Governance Committee
• Mentors junior team members
• Other duties as assigned

Senior Analyst, Data Governance

Pharmacist

• Develop and deliver clinical messages to physicians, members, clients, and consultants
• Manage prior authorization, high-cost cases, claims editing and clinical policy development
• Clinical program development including both medical and pharmacy benefit management
• Define, document, and deliver results for plan sponsors.
• Evaluate and summarize clinical literature as well as financial implications related to medication management options
• Ability to present deep clinical and cost effectiveness information as a peer-to-peer consult.

Clinical Pharmacist – Utilization Management

Call Center Representative

• Assist the Call Center Supervisor in managing the performance of the call center
• Ensure all external and internal customers receive the level of customer service required by Archimedes
• Perform front-line call taking to gain understanding of customer experience
• Assist in the training and coaching of call center staff
• Establish and execute clear procedures, processes, and standards for production and customer-service
• Report on trends of efficiency, customer service, and customer retention by collecting and analyzing data

Call Center Team Lead, Member Services

Implementation Specialist

• Supports the SVP, Chief Growth Officer in executing growth strategies with a primary focus on client implementation quality, delivery performance, and execution integrity.
• Oversees and is accountable for quality assurance across client implementations, including adherence to documented requirements, contractual obligations, and internal delivery standards.
• Drives accountability for implementation accuracy, completeness, and timeliness, including oversight of post ‑ implementation reviews and corrective action plans.
• Leads continuous improvement efforts to strengthen delivery quality, operational controls, and client experience, informed by implementation outcomes and client feedback.
• Provides executive oversight of the Implementation, Technical Oversight, and Business Development Systems teams to ensure quality controls are embedded throughout the implementation lifecycle.
• Establishes and monitors quality metrics, service standards, and performance indicators and guarantees related to client onboarding, product activation, and ongoing delivery.
• Identifies, escalates, and mitigates delivery risks, including implementation defects, documentation gaps, or breakdowns in cross ‑ functional handoffs.
• Provide operational and quality oversight for assigned functional areas, ensuring processes, controls, and outputs meet defined standards, regulatory requirements, and internal policies.
• Own end ‑ to ‑ end issue management, including intake, triage, root cause analysis, remediation planning, and closure of operational, compliance, or provider ‑ related issues.
• Establish and oversee quality assurance and control frameworks, including routine monitoring, exception tracking, testing, and documentation of corrective actions.
• Monitor trends in errors, defects, rework, complaints, and escalations; implement preventive controls and process improvements to reduce recurrence.
• Partners with the Accreditation and Clinical Quality teams to ensure client implementation and delivery practices align with applicable accreditation standards, service excellence requirements, and clinical quality expectations, including readiness for audits, reviews, and ongoing compliance obligations.
• Advances company quality objectives by embedding accreditation ‑ informed quality standards into client delivery models, implementation governance, and continuous improvement initiatives, ensuring consistency between client outcomes, regulatory expectations, and Navitus ’ s broader quality strategy.
• Partners with Sales, Product, Customer Success, Proposals, and Navitus leadership teams to ensure that market feedback is reflected in the delivery of services, marketing presentations, and responses to RFPs.
• Ensure adherence to policies, procedures, and contractual requirements, and support audit readiness through strong documentation, evidence management, and issue remediation.
• Collaborates with VP, Enterprise Product Strategy to ensure products and services are designed and implemented in a manner that supports consistent, high ‑ quality delivery.
• Partners with Navitus leadership to refine implementation models, operating cadences, and governance forums focused on delivery quality and client outcomes.
• Enhances Navitus’s reputation for excellence by ensuring reliable, high ‑ quality service delivery to clients and partners.
• Drives accountability for value realization through oversight of the Implementation team and post-implementation program reviews.
• Leads, develops and inspires high ‑ performing teams by providing strategic direction, aligning talent and resources with organizational goals, and emphasizing accountability, quality ownership, and continuous improvement across key initiatives.
• Mentor and develop team members through coaching, feedback, and career planning, building a strong pipeline of future leaders and supporting professional growth.
• Participates in, adheres to, and supports compliance, people and culture, and learning programs.
• Performs other duties as assigned.

VP, PBM Client Implementation – Delivery Quality

Customer Support

• Participate in a robust Customer Care Quality Management Program to include recommendations on audit frequency, scoring mechanisms, and technology used to ensure consistency in objectivity
• Maintain expert level knowledge through required call/contact handling time to demonstrate competency in delivering, and therefore evaluating, superior service
• Monitor internal and external customer contacts to ensure the correct and complete information is given and is readily available to Specialists in easy-to-use tools
• Verify contact documentation is complete, correct, and clear, as well as categorized appropriately and correct process followed to ensure first call resolution
• Ensure resources and technology are utilized efficiently by Specialists; identify improvements as needed, including assistance with business requirements and testing of enhancements
• Meet and review evaluation outcomes with Specialists timely, providing collaborative and supportive opportunities to discuss successes and challenges
• Ensure CCSs are utilizing time and queue management appropriately
• Create and present assessments of the current state and recommendations to improve, people and processes, to Leadership using data to validate
• Ability to travel to other campuses and training events
• Other duties as assigned

Customer Care Quality Analyst

Operations

• Scale the operational processes to ensure a superior patient experience and high quality clinical management
• Develop, train and staff the team of case managers and pharmacists
• Liaison between the team and account management to ensure the customer is informed on progress, successes and potential challenges
• Support the development of activity, quality and performance reporting
• Be the business owner of the case management and prior authorization technology platform and collaborate with IT on enhancements and solutions sets

Director, Clinical & Medical Operations

Vice President

• Own and lead Navitus’ Group Purchasing Organization (GPO) strategy and administration, including governance, performance management, compliance oversight, and alignment with Navitus’ rebate and contracting objectives.
• Establish and execute an enterprise rebate strategy that balances market competitiveness, clinical integrity, transparency, and lowest net cost outcomes for clients.
• Lead senior-level pharmaceutical manufacturer negotiations and strategic engagements, ensuring contracts, rebate structures, and guarantees align with Navitus ’ long-term strategy, financial objectives, and client commitments.
• Partner with executive peers across Clinical Services, Provider Services, Sales, Pricing, Finance, Compliance, and Analytics to ensure integrated strategy execution.
• Provide executive counsel on pharmaceutical industry trends, rebate strategy implications, and market risks/opportunities.
• Provide executive oversight for rebate and contracting analytics, including market assessment, financial modeling, pricing support, and guarantee development.
• Partner with Sales, Pricing, and Finance to translate rebate and contracting strategy into competitive, compliant, and defensible pricing approaches for current and prospective clients.
• Oversee rebate financial structures, performance programs, and reimbursement mechanisms associated with manufacturer and GPO agreements.
• Ensure robust contract interpretation, issue resolution, and escalation governance for rebate-related matters across the enterprise.
• Establish analytics standards and insights that clearly articulate the value of Navitus’ contracting, rebate, and formulary strategies to clients and consultants.
• Monitor pharmaceutical market dynamics, competitive trends, pipeline developments, and regulatory activity to proactively inform strategy and positioning.
• Serve as executive owner of the Formulary Advisory Committee responsible for ownership of formulary financial performance.
• Through partnership with Clinical Services leadership, ensure formulary recommendations are grounded in clinical evidence, market intelligence, client impact, and rebate considerations while maintaining independence and transparency.
• Set standards for formulary governance, documentation, and decision rationale; ensure alignment with compliance expectations and Navitus’ clinical philosophy.
• Partner with Clinical Services leadership to ensure clear separation between formulary governance and operational execution, while maintaining strong strategic alignment.
• Maintain an active presence in industry forums, conferences, and working groups to enhance Navitus’ visibility, credibility, and influence.
• Act as a senior external representative for Navitus with pharmaceutical manufacturers, industry organizations, coalitions, consultants, and key stakeholders.
• Build and lead high-performing teams focused on strategy, analytics, governance, and manufacturer engagement.
• Establish, mentor and develop team members through coaching, feedback, and career planning, ensuring a pipeline of future leaders and a culture of accountability and growth.
• Bring forward emerging industry insights, regulatory developments, and innovation opportunities to executive leadership.
• Ensure all activities adhere to Navitus’ compliance program, ethical standards, and regulatory obligations.
• Participate in, adhere to, and support compliance, people and culture, and learning programs.
• Perform other duties as assigned.

VP, Trade Relations

Director

• Lead end ‑ to ‑ end negotiations with wholesalers, distributors, and suppliers to secure competitive pricing, favorable terms, and reliable access for GPO member pharmacies.
• Manage and maintain all wholesaler contracts to ensure negotiated pricing is accurately extended to eligible member pharmacies.
• Proactively evaluate opportunities to expand savings, improve contract structures, and enhance partner value.
• Develop and execute strategies to optimize primary and secondary wholesaler arrangements for GPO partners.
• Lead RFP processes for wholesaler and supplier negotiations, including comparative financial analyses and performance assessments.
• Drive continuous improvement in wholesale channel performance, pricing competitiveness, and operational effectiveness.
• Build and maintain strong, collaborative relationships with wholesalers, distributors, and suppliers.
• Serve as the primary point of contact for strategic alignment, escalation, performance discussions, and partnership development.
• Actively monitor supplier performance and promote accountability to contract terms and service expectations.
• Negotiate agreements with GPO member pharmacies covering drug access requirements, data ‑ sharing expectations, utilization reporting, and administrative fees.
• Ensure consistent communication to pharmacy partners regarding contract terms, pricing changes, and compliance requirements.
• Ensure all wholesaler, supplier, and pharmacy agreements align with legal, regulatory, and industry standards, including anti ‑ kickback, transparency, and reporting requirements.
• Partner with Legal to develop, refine, and maintain contract templates, SLAs, and audit protocols.
• Collaborate with internal analytics, finance, and operations teams to leverage data for pricing analysis, forecasting, and contract performance monitoring.
• Use financial modeling to support negotiation strategies and inform organizational decision ‑ Analyze the financial implications of wholesaler contracts and pricing models to maximize member savings and organizational profitability.
• Deliver reports that support GPO economic value assessments and budget planning.
• Work closely with finance, legal, operations, supply chain, analytics, and member engagement teams to ensure alignment and execution of contracting strategies.
• Maintain accuracy and integrity in reporting workflows, pricing files, and GPO partner documentation.
• Lead and inspire high-performing teams by providing strategic direction, aligning talent and resources with organizational goals to drive operational excellence, foster cross-functional collaboration, and promote a culture of continuous improvement across key business initiatives.
• Willingness to travel up to 10% of the time to support business needs.
• Other duties as assigned.

Director, Trade Negotiations and Contracting

Sales

• Proactively recruit and onboard new qualifying partners.
• Drive adoption of company programs and initiatives among assigned partners.
• Ensure partner compliance with all partner agreements and program requirements.
• Maintain high partner satisfaction ratings in alignment with company standards.
• Establish and maintain productive, professional relationships with key stakeholders within assigned partner accounts and territories.
• Jointly lead partner planning processes, including the development of mutual performance objectives, financial targets, and critical milestones.
• Achieve assigned sales quotas and profitable revenue targets within designated partner accounts.
• Manage sales pipeline, funnel, forecasts, and opportunities in accordance with company standards.

Channel Sales Manager

Sales Engineer

• Lead, manage, and develop a team of Solution Architects to ensure timely, accurate, and high-quality delivery of quotations, estimates, and solution documentation aligned with customer requirements.
• Drive the solutioning agenda for Claro’s Innovation and Accelerator engines including: Cloud (AWS, Azure, Claro Cloud, Google Cloud), AI Data Readiness Suite, IoT solutions, and Digital Transformation consulting services.
• Ensure all quotations and proposals are complete, error-free, compliant with internal standards, and aligned with technical, commercial, and operational requirements.
• Develop and maintain strong working relationships with hyperscalers, OEMs, partners, and internal teams.

Sales Engineering Manager

Solutions Engineer

• Collaborate with Sales, Product, and Marketing teams to engage mid-sized enterprise clients and understand their business challenges.
• Work closely with Account Executives to ensure proposed services align with overall account strategy and customer objectives.
• Build and maintain strong customer relationships throughout the sales and delivery lifecycle.
• Travel to customer premises as needed to support sales engagements and solution discussions.
• Research customer businesses and industries to identify new sales opportunities.
• Meet or exceed assigned revenue targets.
• Provide technical expertise during pre-sales activities, including client meetings, presentations, proposals, and bids.
• Prepare proposals, presentations, RFP responses, and pricing for new and existing services.
• Lead the design and architecture of end-to-end solutions across Cybersecurity, Cloud, Managed Networks and Communications, and IoT with AI portfolios.
• Conduct in-depth analysis of customer requirements and translate business needs into technical specifications and solution designs.
• Develop “as-is” and “to-be” roadmaps that clearly articulate solution evolution and business value.

Solutions Architect

Product Marketing

• Create and manage a portfolio hierarchy that aligns to buyer needs, market dynamics, and overall business strategy.
• Translate business objectives, market opportunities, and the offering portfolio into a cohesive, formal go-to-market (GTM) strategy.
• Develop and execute go-to-market plans for the portfolio, including target audience prioritization, messaging, and integrated campaign strategy.
• Oversee launch planning for new offerings, including defining and managing an enterprise-wide launch process and templates covering products, solutions, and services.
• Develop a deep understanding of buyer and customer needs, market trends, and the competitive landscape.
• Partner with leaders across sales, product, marketing, customer success, and other functions to design aligned strategies, tactics, and resources that achieve corporate objectives.
• Create and lead a revenue enablement plan that drives portfolio understanding, adoption, and growth across buyer- and customer-facing roles.
• Provide leadership, direction, and mentoring to product marketing and vertical marketing team members.
• Formalize and maintain processes, measurement tools, and reporting structures to support portfolio marketing team goals.
• Conduct regular assessments of go-to-market effectiveness and address performance gaps through continuous improvement initiatives.

Senior Product Marketing Manager

Accounting Manager

• Manage general accounting activities for multiple legal entities within a shared-services environment, including general ledger, accounts payable, accounts receivable, cost accounting, and related close processes.
• Oversee and coordinate monthly, quarterly, and annual close activities, ensuring accuracy, timeliness, and compliance with U.S. GAAP and internal controls.
• Review and approve journal entries, account reconciliations, and other accounting work products, ensuring completeness, accuracy, and adherence to company policy.
• Maintain responsibility for the general ledger structure, including chart of accounts, mappings, and validation rules within Oracle.
• Prepare, review, and present end-of-month financial results, variance analysis, and supporting schedules to management and key stakeholders.
• Perform and document technical accounting research; prepare U.S. GAAP-compliant accounting memoranda to support complex transactions and new accounting standards.
• Ensure consistent application of accounting policies across all supported U.S. entities within the shared services model.
• Support parent-company reporting and consolidation requirements, including end-of-month reporting to América Móvil.
• Partner with Controllers and cross-functional teams (e.g., FP&A, Tax, Internal Audit) to streamline accounting processes, enhance financial reporting, and support strategic initiatives.
• Provide timely financial data and insights to support management decision-making.
• Support internal and external audit requests, ensuring complete documentation, timely responses, and process transparency.
• Supervise, coach, and develop a team of accounting professionals, including performance feedback, goal setting, and succession planning.

Account Executive

• As a Sales Executive, you'll own the full sales cycle—from strategy to close.
• You'll identify new opportunities, build trusted relationships with IT decision-makers, and position Claro's secure solutions to meet client needs.
• Prospecting and Lead Generation: Identify potential customers through industry research, online tools, and networking.
• Initiate contact via cold calls and emails to engage prospects, aiming for 100 calls and 100 weekly emails.
• Qualify leads by assessing their needs and fit for the product or service.
• Schedule and host discovery calls to understand business needs.
• Provide product demonstrations to illustrate solutions.
• Address objections and concerns of prospects.
• Negotiate pricing and terms to close deals.
• Track and report on sales activities to ensure goal alignment.
• Build rapport and communicate effectively to guide prospects through the sales process.
• Develop and execute outbound sales strategies focusing on mid-market and enterprise clients.
• Establish relationships with senior-level and C-suite IT executives.
• Build and manage a robust sales pipeline through strategic outreach and follow-ups.
• Lead consultative sales conversations to align client needs with appropriate solutions.
• Collaborate with Pre-Sales, Product, and Marketing teams to drive deals forward.
• Consistently meet or exceed sales quota and strategic revenue goals.

Sales Executive, Direct Sales

Software Engineer

• Provide leadership, direction, and performance management to Project and Advanced Support Engineers, including conducting regular one-on-ones, assessing strengths and development needs, coaching for performance improvement, and holding the team accountable for KPI/SLA achievement
• Serve as a subject matter expert and technical leader, leveraging telecommunications expertise in transport technologies, project implementation, and troubleshooting to guide team operations and support cross-functional collaboration
• Maintains a safe, secure, and healthy work environment by adhering to organizational standards, policies, and legal regulations, and by escalating potential concerns
• Identify, evaluate, and procure tools and resources to improve team productivity and operational efficiency
• Ensure team deliverables and operations comply with information security, data privacy, quality, production, and customer contractual requirements
• Collaborate with leadership and business units to review, refine, and improve processes, including identifying automation opportunities and applying industry best practices
• Maintain effective resource scheduling and partner with project management teams to proactively resolve workload and scheduling conflicts
• Mentor and support Associate Engineers by providing technical guidance, oversight of daily activities, and identification of training and development opportunities
• Coordinate deliverables and evaluate outcomes of work performed by external contractors in alignment with contractual terms and project objectives
• Support continuous improvement of customer experience through effective technical management and proactive issue resolution
• Participate in departmental planning and operational discussions to align engineering activities with business objectives
• Perform other job-related duties as assigned, consistent with the scope and level of the role