VP, PBM Client Implementation – Delivery Quality

US Claro

VP of Client Implementation leading growth initiatives focused on quality client service delivery at Navitus. Overseeing operational excellence and strategic initiatives across client lifecycle.

Posted 5/28/2026full-timeRemote • Idaho • 🇺🇸 United StatesLead💰 $186,301 - $232,876 per yearWebsite

About the role

Key responsibilities & impact

Supports the SVP, Chief Growth Officer in executing growth strategies with a primary focus on client implementation quality, delivery performance, and execution integrity.
Oversees and is accountable for quality assurance across client implementations, including adherence to documented requirements, contractual obligations, and internal delivery standards.
Drives accountability for implementation accuracy, completeness, and timeliness, including oversight of post ‑ implementation reviews and corrective action plans.
Leads continuous improvement efforts to strengthen delivery quality, operational controls, and client experience, informed by implementation outcomes and client feedback.
Provides executive oversight of the Implementation, Technical Oversight, and Business Development Systems teams to ensure quality controls are embedded throughout the implementation lifecycle.
Establishes and monitors quality metrics, service standards, and performance indicators and guarantees related to client onboarding, product activation, and ongoing delivery.
Identifies, escalates, and mitigates delivery risks, including implementation defects, documentation gaps, or breakdowns in cross ‑ functional handoffs.
Provide operational and quality oversight for assigned functional areas, ensuring processes, controls, and outputs meet defined standards, regulatory requirements, and internal policies.
Own end ‑ to ‑ end issue management, including intake, triage, root cause analysis, remediation planning, and closure of operational, compliance, or provider ‑ related issues.
Establish and oversee quality assurance and control frameworks, including routine monitoring, exception tracking, testing, and documentation of corrective actions.
Monitor trends in errors, defects, rework, complaints, and escalations; implement preventive controls and process improvements to reduce recurrence.
Partners with the Accreditation and Clinical Quality teams to ensure client implementation and delivery practices align with applicable accreditation standards, service excellence requirements, and clinical quality expectations, including readiness for audits, reviews, and ongoing compliance obligations.
Advances company quality objectives by embedding accreditation ‑ informed quality standards into client delivery models, implementation governance, and continuous improvement initiatives, ensuring consistency between client outcomes, regulatory expectations, and Navitus ’ s broader quality strategy.
Partners with Sales, Product, Customer Success, Proposals, and Navitus leadership teams to ensure that market feedback is reflected in the delivery of services, marketing presentations, and responses to RFPs.
Ensure adherence to policies, procedures, and contractual requirements, and support audit readiness through strong documentation, evidence management, and issue remediation.
Collaborates with VP, Enterprise Product Strategy to ensure products and services are designed and implemented in a manner that supports consistent, high ‑ quality delivery.
Partners with Navitus leadership to refine implementation models, operating cadences, and governance forums focused on delivery quality and client outcomes.
Enhances Navitus’s reputation for excellence by ensuring reliable, high ‑ quality service delivery to clients and partners.
Drives accountability for value realization through oversight of the Implementation team and post-implementation program reviews.
Leads, develops and inspires high ‑ performing teams by providing strategic direction, aligning talent and resources with organizational goals, and emphasizing accountability, quality ownership, and continuous improvement across key initiatives.
Mentor and develop team members through coaching, feedback, and career planning, building a strong pipeline of future leaders and supporting professional growth.
Participates in, adheres to, and supports compliance, people and culture, and learning programs.
Performs other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Healthcare Management, or related field, or equivalent work experience, required.
10+ years of experience driving strategic initiatives required.
10+ years’ experience leading and developing multi-disciplinary teams required.
Experience in a strategic leadership role within the healthcare or pharmacy sector preferred.
Knowledge and deep understanding of financial models for pharmacy benefits and the value of a transparent and full-pass administrative services model required.
Demonstrated experience in building strong business relationships required.
Demonstrated ability to develop and implement strategic plans in a complex business environment required.
Strong track record of successfully planning and achieving high quality and productive goals through teams required.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account US Claro Website LinkedIn All Job Openings 201 - 500 employees Founded 1990 📡 Telecommunications 🛍️ eCommerce 👥 B2C Telecommunications
eCommerce
B2C US Claro is a telecommunications company operating in Argentina that provides mobile plans, home internet (fiber optic), prepaid services, roaming, and digital content services like streaming and music. It also operates an online and physical retail store selling phones, accessories, and smart devices, and offers digital payment/wallet services (Claro Pay) and account management through Mi Claro. VP, PBM Client Implementation – Delivery Quality Job not on LinkedIn 🔥 1 hour ago 🥔 Idaho – Remote 💵 $186.3k - $232.9k / year ⏰ Full Time 🔴 Lead 🛠️ Implementation Specialist Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Supports the SVP, Chief Growth Officer in executing growth strategies with a primary focus on client implementation quality, delivery performance, and execution integrity.
Oversees and is accountable for quality assurance across client implementations, including adherence to documented requirements, contractual obligations, and internal delivery standards.
Drives accountability for implementation accuracy, completeness, and timeliness, including oversight of post ‑ implementation reviews and corrective action plans.
Leads continuous improvement efforts to strengthen delivery quality, operational controls, and client experience, informed by implementation outcomes and client feedback.
Provides executive oversight of the Implementation, Technical Oversight, and Business Development Systems teams to ensure quality controls are embedded throughout the implementation lifecycle.
Establishes and monitors quality metrics, service standards, and performance indicators and guarantees related to client onboarding, product activation, and ongoing delivery.
Identifies, escalates, and mitigates delivery risks, including implementation defects, documentation gaps, or breakdowns in cross ‑ functional handoffs.
Provide operational and quality oversight for assigned functional areas, ensuring processes, controls, and outputs meet defined standards, regulatory requirements, and internal policies.
Own end ‑ to ‑ end issue management, including intake, triage, root cause analysis, remediation planning, and closure of operational, compliance, or provider ‑ related issues.
Establish and oversee quality assurance and control frameworks, including routine monitoring, exception tracking, testing, and documentation of corrective actions.
Monitor trends in errors, defects, rework, complaints, and escalations; implement preventive controls and process improvements to reduce recurrence.
Partners with the Accreditation and Clinical Quality teams to ensure client implementation and delivery practices align with applicable accreditation standards, service excellence requirements, and clinical quality expectations, including readiness for audits, reviews, and ongoing compliance obligations.
Advances company quality objectives by embedding accreditation ‑ informed quality standards into client delivery models, implementation governance, and continuous improvement initiatives, ensuring consistency between client outcomes, regulatory expectations, and Navitus ’ s broader quality strategy.
Partners with Sales, Product, Customer Success, Proposals, and Navitus leadership teams to ensure that market feedback is reflected in the delivery of services, marketing presentations, and responses to RFPs.
Ensure adherence to policies, procedures, and contractual requirements, and support audit readiness through strong documentation, evidence management, and issue remediation.
Collaborates with VP, Enterprise Product Strategy to ensure products and services are designed and implemented in a manner that supports consistent, high ‑ quality delivery.
Partners with Navitus leadership to refine implementation models, operating cadences, and governance forums focused on delivery quality and client outcomes.
Enhances Navitus’s reputation for excellence by ensuring reliable, high ‑ quality service delivery to clients and partners.
Drives accountability for value realization through oversight of the Implementation team and post-implementation program reviews.
Leads, develops and inspires high ‑ performing teams by providing strategic direction, aligning talent and resources with organizational goals, and emphasizing accountability, quality ownership, and continuous improvement across key initiatives.
Mentor and develop team members through coaching, feedback, and career planning, building a strong pipeline of future leaders and supporting professional growth.
Participates in, adheres to, and supports compliance, people and culture, and learning programs.
Performs other duties as assigned. 🎯 Requirements
Bachelor’s degree in Business Administration, Healthcare Management, or related field, or equivalent work experience, required.
10+ years of experience driving strategic initiatives required.
10+ years’ experience leading and developing multi-disciplinary teams required.
Experience in a strategic leadership role within the healthcare or pharmacy sector preferred.
Knowledge and deep understanding of financial models for pharmacy benefits and the value of a transparent and full-pass administrative services model required.
Demonstrated experience in building strong business relationships required.
Demonstrated ability to develop and implement strategic plans in a complex business environment required.
Strong track record of successfully planning and achieving high quality and productive goals through teams required. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Implementation Specialist – Health Tech 🕒 May 18 Adoreal 51 - 200 ⚕️ Healthcare Insurance 💄 Beauty 💊 Pharmaceuticals Website LinkedIn All Job Openings Implementation Specialist leading the onboarding of clinics to the Adoreal platform. Involves project management and coordination with healthcare stakeholders. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 🛠️ Implementation Specialist Primavera Unifier Implementation Consultant 🕒 May 6 Project Partners, LLC 51 - 200 ⚡ Energy Website LinkedIn All Job Openings Oracle Primavera Unifier Consultant developing and optimizing project management solutions for clients. Leading implementation and providing training in a remote capacity. 🇺🇸 United States – Remote 💵 $100k - $130k / year ⏰ Full Time 🟠 Senior 🔴 Lead 🛠️ Implementation Specialist Client Implementation Director 🕒 April 29 Lumeris 1001 - 5000 ⚕️ Healthcare Insurance ☁️ SaaS Website LinkedIn All Job Openings Client Implementation Director at Lumeris leading implementations of an AI healthcare platform. Manage cross-functional teams and deliver strategic solutions while ensuring project success. 🇺🇸 United States – Remote 💵 $113.8k - $154.5k / year ⏰ Full Time 🔴 Lead 🛠️ Implementation Specialist Principal Customer Engineer – Openstack, Kubernetes 🕒 April 29 Mirantis 501 - 1000 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Principal Customer Engineer for Mirantis managing technical relationships with strategic customers on Kubernetes-native AI infrastructure. Driving product integration, technical alignment, and improved outcomes. 🇺🇸 United States – Remote ⏰ Full Time 🔴 Lead 🛠️ Implementation Specialist 🦅 H1B Visa Sponsor Principal Implementation Engineer 🕒 April 21 Protegrity 201 - 500 🔒 Cybersecurity 📋 Compliance 🏢 Enterprise Website LinkedIn All Job Openings Principal Implementation Engineer at Protegrity leading enterprise software implementations with a focus on security and data protection. Hands-on role directing technical standards and delivering solutions in complex environments. 🇺🇸 United States – Remote 💵 $145k - $171k / year ⏰ Full Time 🔴 Lead 🛠️ Implementation Specialist View More Implementation Specialist Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

quality assuranceimplementation accuracyroot cause analysiscorrective action planningperformance indicatorsaccreditation standardscompliance obligationsstrategic planningfinancial modelsadministrative services model

Soft Skills

leadershipteam developmentstrategic directionaccountabilitycontinuous improvementmentoringrelationship buildingcommunicationcollaborationproblem-solving