Client Services Regional Manager
URUS Group
full-time
Posted on:
Location Type: Remote
Location: California • Idaho • United States
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About the role
- Lead and coach the CSR team by prioritizing team needs, providing guidance and accountability, fostering humility and passion, and driving continuous improvement and collaboration across teams.
- Supervise and develop team members through hiring, training, monthly one-on-ones, performance management, and compliance with organizational policies and applicable laws.
- Facilitate communication and alignment by leading regular CSR team meetings and collaborating with the TOG CS Technical Director and cross-functional partners.
- Deliver exceptional client service by responding within 24 hours, understanding client goals, recommending appropriate products and services, and communicating results and solutions promptly.
- Coordinate production and operations by identifying required information, managing production adjustments, and partnering with production teams to meet client objectives.
- Resolve client issues proactively by consulting on client credit situations, finding win/win solutions, and maintaining accountability and process improvements across teams.
- Build strong internal and external relationships to support trust, loyalty, efficient service delivery, and assistance with accounts receivable, agreements, and logistical coordination.
Requirements
- Bachelor’s Degree required; emphasis in Animal Science, Agribusiness, or related field preferred.
- 3 - 5 years of experience in an agricultural related field is preferred.
- Experience in bovine genetics, beef, or dairy production is highly desirable.
- Ability to work in a fast-paced, team environment as well as possess effective communication and people skills
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance managementcomplianceclient serviceproduction managementissue resolutionteam developmenttraininghiringagricultural experiencebovine genetics
Soft Skills
leadershipcoachingcommunicationcollaborationaccountabilityproblem-solvingrelationship buildingteamworkhumilitypassion
Certifications
Bachelor’s Degree