Business Applications Support Analyst
XS Brokers
Network Operations Support Analyst
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $20 per hour
Job Level
Mid-LevelSenior
Tech Stack
MacOSSwitching
About the role
- Monitoring, troubleshooting, and escalating alerts in managing our network infrastructure globally.
- Monitoring, troubleshooting, and escalating alerts in key applications and backend processing.
- System administration, creating users and managing groups in Active Directory.
- Network administration, managing switch port configuration changes on Cisco and Juniper switches.
- Assist in store broadband, network and wireless troubleshooting in retail locations.
- Assist in store broadband circuit installations and troubleshooting in retail locations.
- Support other department projects and initiatives as assigned.
- Deliver 24x7 support across business offices, distribution/fulfillment centers, retail stores and restaurants globally.
- Work scheduled as a full-time hourly 10-hour shift (4 days) Wednesday - Saturday, 7:00AM-5:30PM ET.
Requirements
- Working Knowledge & understanding of Windows or MacOS
- Basic networking/troubleshooting knowledge including wireless networking
- Good communication skills and willingness to actively participate in peer communications.
- Eagerness to learn new technologies and methodologies.
- Experience with Juniper EX switching is a plus.
- Experience with Cisco switching is a plus.
- High school or equivalent (Preferred)
- IT Certification is a plus (CompTIA, Microsoft, etc)
Benefits
- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network troubleshootingsystem administrationActive Directorynetwork administrationswitch port configurationbroadband troubleshootingwireless troubleshootingJuniper EX switchingCisco switchingWindows
Soft skills
communication skillswillingness to participateeagerness to learn
Certifications
CompTIAMicrosoft
