XS Brokers

Business Applications Support Analyst

XS Brokers

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

JuniorMid-Level

About the role

  • Serve as the primary point of contact for user support and issue resolution for Vertafore AIM and ImageRight platforms.
  • Monitor and respond to support tickets promptly, ensuring timely resolution or escalation to appropriate teams (e.g., infrastructure, database, or vendor support).
  • Document issues, root causes, and resolutions to build a robust knowledge base and drive continuous improvement.
  • Assist in testing patches, upgrades, and system enhancements to ensure minimal disruption to business operations.
  • Provide end-user training and create/update user guides as needed.
  • Collaborate with vendors (e.g., Vertafore) for complex escalations, system performance issues, or product updates.
  • Contribute to process improvement initiatives and technology projects that enhance efficiency and customer experience.

Requirements

  • 2–5 years of experience in the business, application support, business systems analysis, or IT help desk; insurance or financial services experience strongly preferred.
  • Hands-on experience with Vertafore AIM and/or ImageRight platforms (administration, configuration, or support) is highly desirable.
  • Strong troubleshooting and problem-solving skills with a customer-first mindset.
  • Excellent communication skills to interact effectively with business users, technical teams, and vendors.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Associate or Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent work experience).
  • Service-Oriented: Listens to end-users, responds quickly, and delivers practical solutions.
  • Detail-Driven: Ensures accurate documentation, consistent process execution, and data integrity.
  • Collaborative: Works across departments and with external vendors to achieve seamless operations.
  • Proactive: Identifies recurring issues and suggests long-term improvements.
Benefits
  • Fully Remote
  • Remote Worker

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
application supportbusiness systems analysistroubleshootingproblem-solvingVertafore AIMImageRightsystem enhancementsuser trainingdocumentationprocess improvement
Soft skills
customer-first mindsetexcellent communicationprioritizationtask managementservice-orienteddetail-drivencollaborativeproactive
Certifications
Associate degreeBachelor's degreeInformation SystemsComputer ScienceBusiness