XS Brokers

Support Engineer

• Serve as the primary point of contact for user support and issue resolution for Vertafore AIM and ImageRight platforms.
• Monitor and respond to support tickets promptly, ensuring timely resolution or escalation to appropriate teams (e.g., infrastructure, database, or vendor support).
• Document issues, root causes, and resolutions to build a robust knowledge base and drive continuous improvement.
• Assist in testing patches, upgrades, and system enhancements to ensure minimal disruption to business operations.
• Provide end-user training and create/update user guides as needed.
• Collaborate with vendors (e.g., Vertafore) for complex escalations, system performance issues, or product updates.
• Contribute to process improvement initiatives and technology projects that enhance efficiency and customer experience.

IT Application Support Analyst – Insurance Solutions, Vertafore Suite

Director

• Lead enterprise-wide process optimization and digital transformation initiatives to advance XS Insurance Brokers.
• Design and implement scalable, tech-enabled solutions that improve underwriting efficiency, enhance broker/retail agent experience, and drive profitable growth.
• Partner closely with brokerage, underwriting, operations, finance, and technology leaders to set the strategic roadmap for process innovation and digital adoption.
• Develop and execute a multi-year business analysis and digital enablement strategy aligned with corporate growth and profitability objectives.
• Build and mentor a high-performing team of business analysts, process architects, and digital product owners.
• Assess and re-engineer end-to-end processes to improve efficiency, accuracy, and compliance.
• Direct the design and rollout of broker portals, quoting/binding platforms, CRM, and API/data-integration layers.
• Champion adoption of low-code/no-code tools, robotic process automation (RPA), and cloud solutions to streamline core insurance operations.

Director, Business Analysis – Digital Enablement

Business Applications Support Analyst

Account Executive

• This position is an integral link between Clients, Carriers and the Agency, responsible for the day-to-day handling of a current book of business and associated renewals.
• Handles day-to-day client and carrier questions as well as other needs associated with a book of business in a timely manner
• Quotes all renewals in a timely manner and is ultimately accountable for client renewal books
• Prepares submissions
• Manages binding requests and issues actual policies
• Reviews and processes inspections
• Maintains customer information within the Company’s agency management systems
• Other duties as assigned

IT Application Support Analyst – Insurance Solutions, Vertafore Suite

Director, Business Analysis – Digital Enablement

Business Applications Support Analyst

Account Executive, Professional and Management Liability