Assistant Store Manager
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
full-time
Posted on:
Location Type: Office
Location: Portland • Oregon • United States
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Salary
💰 $23 - $25 per hour
Job Level
About the role
- Acts as a brand ambassador and reflects the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer
- Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way
- Delivers a seamless, omni-channel shopping and event experience through understanding and utilization of MPOS, POS, and customer service applications
- Guides the team to prioritize the customer service and styling recommendations to drive metrics and achieve store goals; provides employees with timely and specific feedback to create a culture of action and accountability
- Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities
- Supports the Store Manager in recruiting, hiring, and retaining top talent to build bench for the store; facilitates thoughtful onboarding for all new hires to drive a strong brand, customer and store connection
- Sustains daily operating standards by taking an active role in assessing sales forecasting and supporting scheduling and payroll to ensure an effective daily zone chart
- Utilizes company tools to analyze business opportunities within product placement, outfitting, and stock levels
- Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining visual and display standards; ensures omni-channel orders are processed timely and accurately
- Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
- Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
- Stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, visual priorities, and brand messaging through daily meetings with the team
- Provides global insight related to the customer experience regarding product and presentation and shares feedback with the Store Manager
- Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth
Requirements
- Love for the FP brand
- 1+ years store leadership experience
- Experience being a team player
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
- Eagerness to learn and grow within the organization
Benefits
- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings and much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales forecastingcustomer service applicationsproduct placementstock levelsshipment processingrestockingvisual standardsinventory accuracyproduct loss reduction
Soft Skills
communicationadaptabilitycollaborationdecision-makingmulti-taskingteam buildingcustomer relationship managementfeedback deliveryinclusive leadershipgoal setting