Department Manager – Service & Styling
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
full-time
Posted on:
Location Type: Office
Location: Bend • Oregon • United States
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Salary
💰 $24 - $28 per hour
About the role
- Leads by example in providing extraordinary service where all customers feel welcome, heard and valued
- Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele
- Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience
- Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement
- Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales
- Drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates
- Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts
- Supports product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement; oversees the omni process to ensure fill rates are maintained and the brand standard for omni organization is followed
- Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
- Facilitates the sharing of product knowledge, current trends, brand messaging, and store priorities through daily touchpoints with the team
- Sets individual sales goals and selling expectations to cultivate a collaborative selling environment
- Provides insights related to the customer and staff experience and communicates feedback to the Store Manager
Requirements
- 2+ years of retail leadership experience
- Strong merchant skills and a history of delivering financial results
- Proven record of developing great talent
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Benefits
- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
retail leadershipcustomer experiencestyling program managementproduct knowledgefinancial results deliverytraining and developmentsales goal settingomni process managementloss prevention
Soft Skills
customer serviceteam mentoringrelationship buildingcommunicationcollaborationinclusivityflexibilityadvocacyproblem-solving