Senior Manager, Analytics
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
PythonSQLTableau
Customer Strategy and Experience Manager
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
full-time
Posted on:
Location Type: Office
Location: Philadelphia • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- support the development and execution of retail customer experiences
- create a seamless and positive experience that resonates with Gen Z's values
- support partner with senior leaders to execute omni-channel customer strategies
- research and collect data to understand customer needs, preferences, and behaviors
- collaborate across teams to ensure strategies are aligned and actionable
- support planning and execution of customer activation events and campaigns
- measure activation impact and provide recommendations for optimization
- manage projects that enhance the in-store and digital customer experience
- monitor and share customer sentiment and feedback
- translate quantitative and qualitative insights into clear, actionable recommendations
- contribute to the development of training resources to improve frontline interactions
Requirements
- 5+ years of experience in retail customer experience management, digital marketing, or retail operations
- Proficiency in bringing novel brand experiences to life from ideation stage
- Proficiency in tracking performance, measuring success, and adjusting strategies based on data-driven insights
- Positive, professional, and timely communication with teams, supporting departments, vendors, and suppliers
- Clearly and confidently express ideas, needs, and boundaries in a respectful manner
- Proactively plans and controls time to efficiently deliver team priorities and meet deadlines
- Focus on and manage the small details of a task or project to consistently produce high-quality work
- Take responsibility for the outcomes of your work and the decisions that lead to those outcomes
- Commitment to fostering diversity and inclusion within the workplace.
Benefits
- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings and much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
retail customer experience managementdigital marketingdata analysisproject managementcustomer activationperformance trackingstrategy adjustmentcustomer sentiment monitoringtraining resource developmentomni-channel strategy execution
Soft skills
communicationcollaborationproactive planningattention to detailresponsibilityprofessionalismtimelinessrespectful expressionadaptabilitycommitment to diversity and inclusion
