District Manager

Insomnia Cookies

full-time

Posted on: 9/29/2025

Location Type: Office

Location: Philadelphia • Pennsylvania • 🇺🇸 United States

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Mid-LevelSenior

About the role

Drive the performance success for 10 city and campus-adjacent Insomnia Cookies stores in the Philly Metro
Drive top-line sales, hiring/retention, customer service training and strategic planning for the region
Develop and execute regional support strategies that achieve each store’s financial, operational and customer-service goals
Provide expertise on customer service challenges, team staffing, store operations and company policies & procedures
Assist in effectively managing labor in conjunction with Director of Workforce Planning, regional support team and Store Operations Managers
Lead and develop diverse teams that understand their local markets, communities, and customers

Minimum of 5 years of experience as multi-unit regional manager in the food & beverage, restaurant, hospitality, or retail industries
2+ years of leadership experience in a customer service-oriented role
An innate ability to build, hire and coach a diverse part-time hourly staff
In-depth knowledge of diverse business functions and principles (e.g. supply chain, P&L analysis, customer service, compliance, human resources)
Strong organizational, interpersonal and problem-solving skills
Prior experience with baking/bakery equipment/commercial kitchen equipment, a plus!

Benefits

A competitive base plus quarterly bonus compensation package
Enrollment in the LTIP bonus plan
Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
401K with contribution match
3 weeks paid vacation
Paid sick time off
2 Insomnia personal wellness days
Company laptop
Commuter reimbursement
Free cookies (of course)