Insomnia Cookies

Manager

• Drive the performance success for 10 city and campus-adjacent Insomnia Cookies stores in the Philly Metro
• Drive top-line sales, hiring/retention, customer service training and strategic planning for the region
• Develop and execute regional support strategies that achieve each store’s financial, operational and customer-service goals
• Provide expertise on customer service challenges, team staffing, store operations and company policies & procedures
• Assist in effectively managing labor in conjunction with Director of Workforce Planning, regional support team and Store Operations Managers
• Lead and develop diverse teams that understand their local markets, communities, and customers

District Manager

Operations

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.
• Provide training & mentorship and drive professional growth/quick advancement opportunities.

Store Operations Manager – GM

• Drive the performance success for 6-7 city and campus-adjacent Insomnia Cookies stores in New England
• Focus on driving top-line sales, hiring/retention, customer service training and strategic planning
• Develop and execute regional support strategies that achieve each store’s financial, operational and customer-service goals
• Provide expertise on customer service challenges, team staffing, store operations and company policies & procedures
• Assist in effectively managing labor in conjunction with Director of Workforce Planning, regional support team and Store Operations Managers
• Lead and develop diverse teams that know their markets, communities, and customers

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

Store Operations Manager, GM

Brand Manager

•Turn growth across Canada into a cultural movement via social, events, and partnerships.
•Develop, plan, and publish engaging content across Instagram, TikTok, LinkedIn, Facebook, and other platforms.
•Monitor platform trends and adapt strategies.
•Collaborate with US and UK marketing teams and paid media agency for Canada campaigns.
•Build and nurture partnerships with local organizations, influencers, small businesses, and community groups.
•Plan and execute on-the-ground brand events and bakery launches with operations.
•Engage with followers, brand advocates, and micro-influencers; foster community online and offline.
•Track KPIs across social campaigns, partnerships, and events; analyze and optimize for ROI.

District Manager

Store Operations Manager – GM

District Manager

Store Operations Manager, GM

Social, Community and Brand Specialist