Reverse Logistics Manager
ŌURA
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Tech Stack
About the role
- Daily Operations & Performance Management
- Collaborate with Reverse Logistics partners (3PLs) to oversee daily operations and drive continuous improvement.
- Establish and manage KPIs, implementing corrective actions where needed.
- Reconcile product returns against issued return authorizations.
- Ensure inventory accuracy and compliance with Oura’s inventory management standards.
- Build and Scale the Returns Network
- Ensure Reverse Logistics readiness for all New Product Introductions.
- Recommend return processes that meet country- and region-specific customer expectations and regulatory requirements.
- Identify, recommend, and drive technology and AI-enabled solutions that scale operations and help manage growing complexity.
- Drive Exceptional Customer Experiences
- Serve as the key liaison to the Member Experience (MX) team, driving improvements related to post-sales logistics issues.
- Develop logistics solutions that elevate the customer experience and reduce the need for Customer Support.
- Contribute to the development of AI-enhanced Customer experiences.
Requirements
- 7+ years of hands-on reverse logistics experience, with a strong understanding of post-sales customer expectations.
- Experience diagnosing and resolving order-level issues within ERP, WMS, and/or EDI systems.
- A strong understanding of country- and region-specific post-sales requirements.
- A proactive, detail-oriented mindset with strong problem-solving skills and the ability to manage multiple priorities.
- Excellent communication and collaboration skills to work effectively across internal teams and operational partners.
- Familiarity with customer support channels and the factors that contribute to an outstanding customer experience.
- Demonstrated knowledge of global logistics, import/export processes, and multi-regional operations.
- Significant experience working with Customer Support to understand and drive improvements between customer related issues and logistics challenges to drive best in class customer return experiences
Benefits
- Competitive salary
- An Oura Ring of your own + employee discounts for friends & family
- Flexible working hours and remote working arrangements
- Amazing culture of collaborative and passionate coworkers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
reverse logisticsKPI managementinventory managementERP systemsWMS systemsEDI systemslogistics solutionsAI-enabled solutionscustomer experience enhancementimport/export processes
Soft Skills
problem-solvingdetail-orientedcommunicationcollaborationproactive mindsetmulti-priority managementcustomer support understandingoperational partnershipcontinuous improvementcustomer experience focus