ŌURA

Senior Program Manager, Member Experience

ŌURA

full-time

Posted on:

Location Type: Remote

Location: Alaska • Iowa • United States

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Salary

💰 $143,650 - $169,000 per year

Job Level

Senior

About the role

  • Own a portfolio of high-impact, cross-functional initiatives such as new channel implementation from concept to full adoption.
  • Craft comprehensive strategic plans designed to elevate the overall customer experience.
  • Help evaluate operational performance, lead high-impact initiatives, and ensure that organizational goals are on track.
  • Scrutinize customer feedback and data to identify key areas for improvement.
  • Establish and maintain a robust system for tracking CX performance metrics and key performance indicators (KPIs).
  • Actively collaborate with diverse cross-functional teams to integrate customer experience initiatives.

Requirements

  • 10+ years of experience in customer experience, with a proven track record of project managing CX initiatives.
  • Strong ability to analyze data, identify trends, and make data-driven decisions related to customer experience.
  • Previous experience designing and successfully implementing Omnichannel experiences.
  • Demonstrated understanding of financial concepts, investment and ROI analysis, budgeting, and forecasting and modeling techniques.
  • Ability to manage projects, track progress, and ensure deliverables are met on time and within budget.
  • Proven leadership or contribution to executive decision making and logical cascade to managing projects and CX initiatives.
  • Lead CX strategy sessions, getting executive buy-in and addressing concerns.
  • Excellent problem-solving and analytical skills related to customer experience.
  • Strong communication and interpersonal skills.
  • Experience with project management tools (e.g., Google Sheets, JIRA, Confluence, project management software).
  • Strong customer service orientation.
Benefits
  • Competitive salary and equity packages
  • Health, dental, vision insurance, and mental health resources
  • An Oura Ring of your own plus employee discounts for friends & family
  • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
  • Paid sick leave and parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer experienceproject managementdata analysisOmnichannel experiencesfinancial conceptsROI analysisbudgetingforecastingKPI trackingproblem-solving
Soft Skills
leadershipcommunicationinterpersonal skillsanalytical skillscollaborationstrategic planningcustomer service orientation