Accounting Operations Specialist (Hybrid - Charlotte)
Allstate
Call Center Representative II
UR Ventures
full-time
Posted on:
Location Type: Hybrid
Location: Rochester • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $25 per hour
Job Level
Junior
About the role
- Provides communication support services, including general clerical, general information, wayfinding, technical support, provider/service referral, patient registration, and scheduling services
- Collects, assesses, submits, processes and updates sensitive and confidential information
- Resolves patient access issues within limits and works with confidential information from various business systems and in accordance with multiple work-flow protocols
- Answers large volume of inbound inquiries by phone, email, and other electronic interfaces
- Follows prescribed protocol and Standard Operating Procedures to schedule patient appointments, resolve patient issues, respond to patient/physician inquiries, handle or redirect billing inquiries, handle patient/customer complaints and provide basic technical support
- Ensures appropriate use and distribution of Electronic Medical Record information
- Makes independent decisions to act outside of the protocol to transfer, refer or resolve emergent situations
- Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, schedule appointments, register patients, record information, and document problem resolutions
- Determines when situations warrant contacting Administrators, on call physicians, Security or Public Relations
- Researches, resolves, and documents non-routine paging issues
- Performs disaster protocols as required
- Initiates outbound communications following prescribed protocol and standard operating procedures
- Monitors appointment schedules, systems, and resources
- Attends and contributes to meetings and participates in training sessions to ensure understanding of and adherence to communication protocol, organizational target goals, updates systems, and requirements for documentation of communication activity
- Other duties as assigned.
Requirements
- High School diploma or equivalent
- 1-year of customer service experience required
- Or equivalent combination of education and experience
Benefits
- The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient registrationscheduling servicestechnical supportdata processingproblem resolutionElectronic Medical Recordreportingtroubleshootingwayfindingbilling inquiries
Soft skills
communicationcustomer servicedecision makingproblem solvingattention to detailadaptabilityteam collaborationconfidentialitytime managementinterpersonal skills
Certifications
High School diploma
