Physician Support Rep III
UR Ventures
full-time
Posted on:
Location Type: Hybrid
Location: Rochester • New York • United States
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Salary
💰 $20 - $26 per hour
About the role
- Performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs across multiple service lines.
- Responsible for all clinic preparations, including but not limited to, providers’ time and calendar management while optimizing provider patient schedule.
- Coordination of patient care and information/data support, clinical authorizations and internal and external orders and referrals.
- Must be able to triage incoming calls, schedule patient appointments, obtain pertinent medical information and accurately document in the appropriate programs, including the electronic medical record (EMR).
- Candidate will coordinate functions associated with patient information for ambulatory visits and act as a resource for staff performing patient-related functions.
- Demonstrates ICARE values in each of the major responsibilities.
- Interacts with patients, families, providers and other offices on the telephone and in person to provide support for a pediatric multi-specialty office.
- Must demonstrate ability to timely answer and efficiently triage incoming calls, determine nature/urgency of the calls, and handle appropriately.
- Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient.
- Manages referrals (via Epic EMR and fax/mail) and schedules patient visits.
- Registers patient demographic and insurance information. Responsible for clinical prep.
- Obtains and ensures referral paperwork is scanned into patient charts prior to each visit.
- Prints labels and prepares clinical documents and delivers to clinic.
- Ensures appropriate clinic paperwork is scanned into the chart after the visit.
- After each clinic, reviews schedules/office note encounters for scheduling follow up.
- Works with Practice Manager to ensure outpatient clinics are opened and closed appropriately.
- Develops and works “bump” and reminder lists effectively, timely and accurately.
- Attends clinic, as necessary.
- Provides clinical and clerical support to providers.
- Provides cross coverage when Outpatient Access Rep is not available.
- Works with parties to exchange information for prompt prior authorization confirmations.
Requirements
- Associate's degree in Medical, Secretarial or related field preferred
- High School required
- Minimum of two years of relevant experience or equivalent combination of education and experience required
- Medical Terminology
- Demonstrated customer service skills, specifically strong oral and written communication skills preferred.
- Knowledge of Epic EMR and Microsoft Office programs preferred.
- Demonstrate accuracy in all correspondence including Epic EMR preferred.
- Ability to work in a fast-paced, stressful environment, demonstrate efficiency in prioritizing assignments, and be able to multi-task preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical terminologycalendar managementpatient schedulingreferral managementclinical documentationdata supporttriagepatient registrationclinical preparationmulti-tasking
Soft Skills
customer serviceoral communicationwritten communicationefficiencyprioritizationinterpersonal skillsresourcefulnessattention to detailproblem-solvingadaptability
Certifications
Associate's degree in Medical fieldAssociate's degree in Secretarial field