Upstream Rehabilitation

Account Manager

• Develop and follow an effective call strategy for assigned region to increase the referral outcomes of existing and potential partners.
• Reports regularly to the Regional VP of Operations and VP of Sales on the status of the plan, including progress and challenges.
• Communicates often and effectively with Regional VP and VP of Sales on goals, strategies and outcomes.
• Builds effective relationships with customers and community leaders in assigned region.
• Works well both independently and with our team of Clinic Directors, Therapy staff and Business Office staff and peers.
• Effectively presents our company information, service array, and outcomes data to existing and potential partners.
• Uses reporting and data tools to convey the high quality and clinical excellence of our team members and the services they provide.
• Identifies opportunities for publicity, coordinates community events, and attends and participates in Regional meetings as requested.
• Requires the ability to effectively present our company information including outcomes data using appropriate medical terminology.
• Other duties as assigned.

Payroll

• Manage the end-to-end payroll process for all associates, including earnings, deductions, garnishments, tax setup, adjustments, and reporting, ensuring accuracy and timeliness.
• Ensures compliance with all federal, state, and organizational payroll regulations, including tax requirements, garnishments, and wage laws.
• Manage payroll corrections, including prior quarter adjustments and year-end W-2 review and reconciliation.
• Partner with payroll vendor to resolve system issues, implement updates and ensure data accuracy.
• Oversee timekeeping processes, ensuring compliance with regulations and providing training and guidance to managers and associates.
• Maintain accurate associate data within the HRIS from hire to termination, including reporting and leading regular audits to resolve discrepancies.
• Serve as a subject matter expert for associates and leaders by providing guidance, resolving inquiries, and delivering a high-quality service experience.
• Safeguard sensitive payroll and compensation information with the highest level of confidentiality.
• Contribute to process improvement and support special projects, as needed.
• Other projects and duties as assigned.

Senior Payroll Administrator

Manager

• Lead and develop a territory-aligned team of remote Patient Care Coordinators (PCC-Rs), ensuring strong performance, accountability, and engagement.
• Manage and allocate PCC-R coverage to support clinic volume demands, including PTO, vacancies, growth needs, and high-volume periods.
• Oversee and ensure consistent execution of patient access workflows, including referrals, scheduling, benefits verification, authorizations, and EMR documentation.
• Monitor territory access metrics (e.g., referral aging, scheduling lag, arrival rates), identify performance trends, and implement corrective action plans when standards are not met.
• Partner with Clinic Directors, Vice Presidents of Operations, and Regional VPs to support field PCC performance and improve access outcomes.
• Serve as the territory subject matter expert for patient access operations, providing visibility into performance metrics and ensuring consistent service delivery across clinics
• Other projects and duties as assigned.

Account Manager

Senior Payroll Administrator

Patient Access Manager