Patient Access Manager

Upstream Rehabilitation

Patient Access Manager leading remote Patient Care Coordinators for Upstream Rehabilitation. Overseeing patient access workflows and supporting clinic operations in Pennsylvania.

Posted 5/26/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $51,000 - $57,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and develop a territory-aligned team of remote Patient Care Coordinators (PCC-Rs), ensuring strong performance, accountability, and engagement.
Manage and allocate PCC-R coverage to support clinic volume demands, including PTO, vacancies, growth needs, and high-volume periods.
Oversee and ensure consistent execution of patient access workflows, including referrals, scheduling, benefits verification, authorizations, and EMR documentation.
Monitor territory access metrics (e.g., referral aging, scheduling lag, arrival rates), identify performance trends, and implement corrective action plans when standards are not met.
Partner with Clinic Directors, Vice Presidents of Operations, and Regional VPs to support field PCC performance and improve access outcomes.
Serve as the territory subject matter expert for patient access operations, providing visibility into performance metrics and ensuring consistent service delivery across clinics
Other projects and duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent.
4+ years of experience in healthcare patient access or front-office operations.
2+ years of direct people leadership experience.
Experience leading and coaching remote teams, with accountability for performance management and corrective action.
Ability to analyze performance metrics, identify operational issues, and develop actionable improvement plans.
Strong cross-functional communication skills, partnering effectively with field and operations leaders.
Proven ability to manage workforce allocation, coverage planning, and workflow compliance.
Skilled at translating territory-level priorities into clear, structured daily execution for teams.

Benefits

Comp & perks

Annual paid Charity Day to give back to a cause meaningful to you
100% employer paid medical health insurance premium option available
Dental and Vision insurance
401(k) with company match
Generous PTO and paid holidays
Supportive team and leadership invested in your success

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

patient access operationsperformance managementworkflow complianceperformance metrics analysiscoverage planningreferrals managementschedulingbenefits verificationauthorizationsEMR documentation

Soft Skills

leadershipcoachingcross-functional communicationaccountabilityengagementanalytical skillsproblem-solvingteam managementperformance improvementcollaboration